The posting, in Airwallex's own words
archived Nov 12, 2026About Airwallex
Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.
How you'll make impact
As an Associate Growth Account Manager, SME & Growth, you’ll own the commercial relationship for a portfolio of ambitious ANZ businesses, helping customers get more value from Airwallex by increasing product adoption, strengthening relationships and identifying sustainable growth opportunities. You’ll combine account planning, customer engagement and end-to-end commercial ownership across Airwallex’s product suite, including business accounts, payments, spend management, treasury and API-enabled solutions. You’ll build trusted relationships with founders, finance leaders, operators and other senior decision-makers, while partnering with Sales, Customer Success, Product, Solutions, Operations, Risk and Compliance to deliver strong customer outcomes. You’ll identify, develop and close upsell, cross-sell and expansion opportunities; manage complex commercial negotiations; use customer, product and commercial data to prioritise your portfolio; and maintain disciplined pipeline management and accurate forecasting in Salesforce. This is a scaled, high-velocity role where you’ll manage a large book of business and create focused, repeatable ways to drive customer value and growth. You’ll work from our Bangalore, India office five days a week.
Read the full posting ↓
Essentials
2+ years of experience in account management, relationship management or sales, ideally selling a technical product, SaaS platform, payments solution or other financial technology. Candidates with 5+ years of relevant experience are also encouraged to apply. Experience managing a large book of business and driving growth across a high-volume portfolio (for example, 500–1,000+ accounts). A proven track record of meeting or exceeding commercial targets and delivering against revenue, gross profit or other relevant KPIs. Strong consultative selling skills, with the ability to understand customer strategies and pain points, uncover opportunities and articulate compelling value propositions. Demonstrated experience managing sales cycles, including upsell, cross-sell, renewal or expansion opportunities from identification through close. Experience managing multi-product accounts and developing account strategies that drive retention, adoption and expansion. Strong analytical and commercial judgement, with the ability to use data to prioritise accounts, identify opportunities and plan effective customer engagement. Exceptional verbal and written English, with the ability to communicate confidently with technical, commercial and executive stakeholders. Strong negotiation, problem-solving, networking, relationship-building and stakeholder management skills. Curiosity about customers and their businesses, with the ability to ask thoughtful questions, understand underlying needs and connect those needs to practical solutions. A resourceful, efficient approach to problem-solving, with resilience, a positive attitude and a strong bias towards action when navigating customer or internal blockers. Bachelor’s degree or equivalent professional experience.
Preferred
Experience working with customers in professional services, consulting, accounting, marketing, education, travel or healthcare. Experience in fintech, payments, SaaS or another fast-growing technology business. Familiarity with APIs, integrations or technical solution selling, and the aptitude to learn complex products and customer requirements. Experience managing or selling products such as payments, foreign exchange, business accounts, cards, expense management, bill pay or treasury. Experience with Salesforce or a comparable CRM. Experience leading commercial negotiations involving multiple products, senior stakeholders, procurement, legal or other review processes. Experience using customer or transactional data to diagnose opportunities and improve account performance. Comfort operating in a high-growth environment with evolving priorities, high standards and meaningful ownership. A curious, commercially minded approach and a willingness to continuously deepen your product and industry knowledge.