Operations Representative - Onboarding & Compliance

Here’s what your day-to-day might look like:

Execute identity and right-to-work document verifications across applicant onboarding and active rider compliance lifecycles for UK and European markets. Manage assigned daily and weekly compliance queues to deliver high-volume throughput while upholding rigorous quality framework standards. Identify and escalate suspicious patterns, missing data, and fraud indicators promptly through appropriate escalation channels. Maintain complete, auditable case records and load riders into scheduled compliance sweeps to ensure continuous platform integrity. Flag operational bottlenecks, unclear policy guidance, and tooling bugs to your Team Lead with actionable recommendations for process improvement. What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Exceptional detail orientation and accuracy when executing repetitive, high-volume review tasks against predefined policy standards. Proven ability to manage work queues independently, balance competing priorities, and consistently hit productivity and quality targets. Sound judgmental reasoning to evaluate complex evidence against policy guidance, escalating ambiguous cases rather than improvising. Excellent written and spoken English communication skills, with a track record of handling sensitive personal data with utmost discretion and integrity. Practical familiarity with document verification, KYC/AML, back-office operations, or case management tools (e.g., Salesforce, Google Sheets, or Excel). Why Join Us? At Deliveroo, customer care is central to how we build trust across our marketplace. You’ll work in a fast-paced, global environment where service excellence drives real impact. 🔧 Make a visible impact every day Your work directly improves outcomes for customers, riders and restaurant partners. 🌱 Grow through ownership Take responsibility for complex cases and help shape improvements to how we operate. 🧠 Develop deep operational expertise Work across teams and markets to build strong regulatory and service knowledge. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair interview process that lets your skills shine. Learn more about how we hire here Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!