The posting, in Gen Digital's own words
archived Oct 6, 2026About Gen
Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries. Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results. When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage. If this sounds like you, we’d love you to be part of Gen.
About the Role: Customer Advocate, Trust and Safety
As a Customer Advocate, Trust and Safety, you will protect MoneyLion's customers and uphold our integrity by investigating claims of identity theft, unauthorized charges, account takeovers, and other fraud-related concerns. This role is ideal for a highly analytical, proactive, and detail-oriented professional committed to regulatory compliance and customer satisfaction. You’ll be a key member of the Trust and Safety team, independently managing investigations, collaborating with cross-functional partners, and driving improvements in fraud prevention. You’ll thrive in a fast-paced, high-volume environment by applying sound judgment and making confident, detail-oriented decisions. By identifying and resolving complex fraud cases, you will maintain MoneyLion's operational excellence and build lasting trust with our customers.
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Key Responsibilities
Conduct thorough investigations into claims of identity theft, unauthorized transactions, and account takeovers, ensuring compliance with AML, KYC, FINRA, FTC, and industry best practices. Detect, analyze, and mitigate suspicious activity using advanced tools and resources, escalating systemic risks as needed. Document investigative findings accurately and comprehensively for legal discovery, ensuring all communications meet professional standards. Collaborate with Compliance, Legal, Fraud & Product Operations, and Customer Advocacy teams to address emerging trends, improve fraud prevention strategies, and resolve escalated issues. Manage high volumes of cases efficiently while maintaining accuracy, productivity, and timeliness. Engage customers and peers professionally, using sound judgment to de-escalate situations and articulate complex matters clearly. Identify process gaps and contribute to improving standard operating procedures, team documentation, and training materials. Monitor workflows for continuous improvement opportunities and implement solutions without compromising quality. Serve as a subject matter expert in fraud and risk management, mentoring peers and providing thought leadership. Participate actively in team meetings, fostering a positive, supportive, and collaborative culture.