Fleet monitoring and operational support
Monitor hardware performance metrics to proactively identify collar and tower issues
Investigate and respond to technical support tickets related to collar functionality and tower performance
Lead investigations end-to-end, from triage through root cause to resolution, deciding when to escalate to relevant teams
Collaborate closely with customer teams to ensure efficient handover and resolution of technical issues
Communicate cross-functionally with Deployment, Product, and Engineering teams to align on incidents, root causes, and follow-ups
Contribute to and maintain internal documentation and knowledge bases for known collar and tower issues
Tooling, systems, and scaling improvements
Identify opportunities to remove manual work and improve internal workflows across Fleet Operations
Own and build internal tools that support fleet monitoring, investigation, and incident response for a scalable global operating model
Improve internal process flows, including triage pathways, escalation rules, investigation checklists, and automation, to reduce time-to-resolution
Create systems that help surface issues earlier, such as improved alerting logic, trend analysis, and automated detection of known failure modes
Work with engineering teams to integrate tooling with core systems and improve data quality and visibility
Field exposure (optional, as needed)
Visit customer farms to work through hardware issues alongside our field-based team where useful
What you will bring
Hands-on experience in technical operations, support engineering, or a similar role. A background in Computer Science, Software Engineering, Mechatronics or similar is useful but not required
Strong analytical and problem-solving skills, with the ability to break down ambiguous problems and turn them into clear next steps
Confidence working with systems and data, including dashboards, tools, workflows, logs, and APIs
A track record of building tools or automations that others rely on, designing scalable workflows, and making systems easier to operate
Strong technical troubleshooting skills with a practical, hands-on approach
Excellent attention to detail and the ability to identify patterns in data and turn them into action
Clear and concise communication skills, including the ability to explain technical issues to both technical and non-technical audiences
Strong time management skills and the ability to prioritise across urgent support needs and longer-term improvement work
Comfort operating in fast-paced environments where priorities can shift quickly
A passion for supporting farmers and ranchers, and contributing to Halter’s mission to change the way the world farms
Depending on where you sit on the stack, some of these will land harder than others
Frontend: strong UX intuition, modern frontend frameworks (React, React Native a bonus), an eye for performance and polish on real devices.
Backend: building and scaling REST APIs, distributed systems, and event-driven services. Comfort with both relational and non-relational databases. Node.js, Kotlin, Go, or systems that integrate with hardware/IoT a bonus.
Full stack: all of the above, end to end, across web, mobile, and the services that power them.
Why this role matters
This is a role where you will have a direct impact every day, both by helping solve urgent issues for farmers, and by building the internal systems and tooling that allow Halter’s Field Operations team to scale across the globe.
The Details
Full-time with some rostered on-call
Regular days off are Saturday/Sunday with weekend on call rostered
Based in our Auckland HQ
Join our team
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!
Please also feel free to check out the careers page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram .
Why our team loves working at Halter:
Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.
Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.
You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our $1,000 personal growth fund.
This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"