The posting, in Handshake's own words
archived Oct 31, 2026About Handshake
Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.
Why join Handshake now:
Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders Build a massive, fast-growing business with billions in revenue
Read the full posting ↓
About the Role
As the Implementation Manager for Employer Customer Success, you’ll be the first touchpoint after the sale, reporting to the Director of Customer Success. You’ll help build a scalable onboarding function that delights our enterprise & strategic customers in their first 60-90 days with Handshake. Your focus is building trusted relationships with senior stakeholders and aligning employers on their goals, so every partner launches with a clear plan and a path to success. Launch enterprise & strategic employers through kick-off calls, product set-up, & implementation checklists that drive adoption in the first 60-90 days Build trusted relationships with senior stakeholders to translate business goals into clear success metrics & implementation plans Train & coach employer partners on early talent best practices & workflows to accelerate time to value Use data to refine implementation strategies & build SOPs that scale onboarding across the team
Desired Capabilities
5+ years in a customer-facing role with project management experience (customer success, customer education, onboarding, or implementation) Excellent executive-level communication skills, written & verbal, with customers & internal stakeholders Proven track record of building relationships & trust quickly with senior stakeholders Strong project & time management skills, with the ability to manage multiple implementations at once Data-informed approach, with the ability to communicate outcomes in a compelling & tangible way Flexible, creative problem solver who is scrappy, curious, & finds another way when one door closes A good listener who works well across multiple teams & departments Bias for action, with a willingness to roll up your sleeves regardless of title