The posting, in INSHUR's own words
archived Sep 4, 2026Join our Dutch operations and evolve from front-line support to driving product launches and operational efficiency in a scaling Insurtech. $100M+ funded. Global footprint. AI-powered. Human-driven. 🚀 INSHUR is the embedded insurance powerhouse for the on-demand world. We partner with giants like Uber and Amazon to provide fair, data-backed coverage for the modern workforce. We’re 200 people strong across the UK, US, and Netherlands, using AI as a multiplier to stay ahead of the curve. Want to work where tech actually meets the road? You’re in the right place. Find out more about our history, values, hiring process and more here .
The role
As our Insurance Operations Associate, you will be the ultimate "Swiss Army knife" for our Dutch and European operations. You will start by taking ownership of our broker and direct customer support as those portfolios run off. As that volume drops toward the end of the year, your role will rapidly expand into a broad operational powerhouse, helping us launch new products, enhance reporting, prep for regulatory audits, and build decks for major partner meetings. This role reports directly to our Netherlands Director and sits within a lean, high-impact team. We're hiring for 100% remote within the Netherlands, with the opportunity to occasionally work in our Brighton, UK office for team building and social events.
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What you'll do
Enable Product Launches: Assist the Director in rolling out new commercial insurance products and navigating major end-of-year pricing revamps. Safeguard Compliance: Manage our complaints register, ensuring escalations and acknowledgments meet strict Dutch regulatory timelines. Support Strategic Partnerships: Build out slide decks and prepare essential materials for our monthly partner and capacity provider meetings. Temporarily take Front-Line Operations: Take complete ownership of incoming broker and customer inquiries, providing pragmatic, action-oriented support until the end of the year. Context Switch Daily: Move seamlessly between answering a broker email, assisting the marketing team, and prepping data for an upcoming internal audit.
What we're looking for
We care more about how you think than what's on your CV. If you meet most of the essentials and are excited about the role, apply. Essential Fluent in Dutch and English: You will be communicating daily with local Dutch partners and our broader global team in the UK and US. Core Insurance Knowledge: You understand the anatomy of an insurance policy (conditions, exclusions, schedules) and know the difference between an MGA and a broker., High Agency & Autonomy: You don't wait to be told what to do; you get your hands dirty and figure it out. AI Advocate: You’ll know how AI can make a difference to your day to day and happy building and experimenting Adaptability: You thrive in a scale-up environment where your duties will shift dramatically as the company hits new milestones.