Strategic Customer Experience & Success Programs Manager

GermanyCustomer SuccessFullTime

first seen Sep 23, 2026posted Oct 2, 2026

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The posting, in n8n's own words

archived Oct 2, 2026

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The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: Cultivated a community of more than 650,000 active developers and builders Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register . We’re in a defining moment of an incredible journey. Come and build with us. 🎯 Your main goal will be to design and scale the programs, systems, and playbooks that help n8n retain, grow, and delight our most strategic enterprise customers, while working with the scaled Customer Success team to ensure a cohesive customer journey across segments. To make that happen, you’ll turn customer insights and company goals into repeatable programs that enable our Customer Success team to operate effectively at scale:

BUILD AND SCALE CUSTOMER SUCCESS PROGRAMS

Design and continuously improve strategic programs across onboarding, adoption, QBRs, renewals, executive escalations, and other critical moments in the customer journey. Develop customer segmentation strategies and codify the engagement models and playbooks CSMs should use across different customer tiers. Create scalable enablement materials, including playbooks, templates, battlecards, and training, so programs are executed consistently across the team.

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TURN CUSTOMER DATA INTO ACTION

Build and maintain our customer health scoring model in partnership with RevOps and Data, using meaningful signals of customer risk, adoption, and expansion opportunity. Partner with Customer Success leadership and operations to translate retention and expansion goals into clear initiatives, timelines, metrics, and operating rhythms. Track program performance across metrics such as adoption, NRR, churn, CSAT, and NPS, identifying what is working and where we should iterate.

Nice-to-haves

📈 High-growth SaaS experience: You’ve worked in a fast-growing, product-led SaaS environment where processes and programs needed to evolve quickly. 🔧 Customer Success tooling: You have hands-on experience with Customer Success platforms such as Gainsight, Catalyst, or Vitally and CRM systems such as Salesforce or HubSpot. 🤖 Technical product exposure: You have experience working with workflow automation, developer tools, or another technical product used by technical teams. 🎙️ Voice of the customer: You’ve built or scaled a customer advisory board, voice-of-customer program, or another structured customer feedback initiative. Why join us? At n8n, you’ll have the opportunity to shape how Customer Success operates as we scale. Your work will directly influence how we retain and grow strategic customers, how our CSMs engage them, and how customer insight feeds back into teams across the company. You’ll work highly cross-functionally and have meaningful visibility into some of the most important customer and revenue challenges at one of Europe’s fastest-growing startups. You’ll join a remote-first environment where autonomy, experimentation, and continuous improvement are part of how we work — and where you’ll have room to build programs that can scale with the company. Sound like a challenge you’re excited to take on? Apply now — and help us build the future of automation. n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n ( https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35 ). Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.

Strategic Customer Experience & Success Programs Manager

The posting, in n8n's own words

BUILD AND SCALE CUSTOMER SUCCESS PROGRAMS

TURN CUSTOMER DATA INTO ACTION

CONNECT CUSTOMER INSIGHT ACROSS n8n

DRIVE ADOPTION AND CONTINUOUS IMPROVEMENT

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Nice-to-haves

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