The posting, in Nivoda's own words
archived Sep 10, 2026About Nivoda 💎
Nivoda is the operating system for the global jewellery industry — a B2B marketplace connecting jewellery retailers with the world’s best suppliers of natural diamonds, lab-grown diamonds, gemstones, melee and finished jewellery. We operate in 70+ countries and transact over $300M annually, and we’re just getting started: the industry we serve is worth $350B and still largely runs on phone calls, spreadsheets and handshakes. We’re changing that.
Our Mission
Nivoda was born out of a simple frustration: trading diamonds and jewellery was slow, opaque and inefficient. Buyers couldn’t access global supply. Suppliers couldn’t reach global demand. Our mission is to give every jewellery business — regardless of size or location — the access, tools and service to compete and grow.
Read the full posting ↓
The APAC Commercial Team ⭐️
You’ll join our APAC commercial team, reporting into our GM for North America & APAC. We’re remote-first, low-hierarchy, and we move fast. In Australia and New Zealand you’ll work hand-in-hand with our local Account Executive, who wins and ramps new customers before handing them to you to keep and grow.
About the Role
We’re hiring our first dedicated Account Manager for Australia & New Zealand. You’ll own our existing ANZ customer base — every retailer that has ramped past their first months on Nivoda — and your job is simple to state and hard to do: keep them, grow them, and make Nivoda their first call for everything they buy. You’ll be measured on the retention and growth of your book, not on new logos. New business stays with our AE; the book is yours.
What would you be doing? 🤔
Own a book of ramped and tenured ANZ jewellery retailers as their primary commercial contact Protect and grow net revenue retention across your book — spot churn risk early and act on it Grow share of wallet by expanding accounts across categories: natural diamonds, lab-grown, melee, gemstones and finished jewellery Reactivate lapsed and declining accounts with structured win-back plays Run regular business reviews with your top accounts — pricing, stock, service, growth plans Take clean handoffs from the AE as newly won customers finish ramping Work with our operations, support and finance teams to resolve customer issues fast — deliveries, returns, QC, credit Keep Salesforce accurate: activity, account health and revenue outlook for your book Feed customer and market insight back into the business to shape product, pricing and supply Occasionally represent Nivoda at trade fairs and industry events across AU & NZ
What do we need from YOU? 😎
3+ years in B2B account management, inside sales or customer success, carrying a revenue or retention target A track record of retaining and growing existing accounts — not just closing new ones Commercial sharpness: comfortable talking margin, pricing and stock with business owners Organised and self-directed — you can run a large book remotely without day-to-day management Strong CRM discipline (Salesforce or similar) Based in Australia with full working rights, able to cover AU & NZ time zones Excellent written and spoken English