The posting, in Sailor Health's own words
archived Nov 3, 2026About Sailor Health Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we're entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, and loneliness without adequate support. At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.
About the Role
Location: Remote, Canada-based Title: Provider Support Coordinator We're hiring a full-time remote Provider Support Coordinator to serve as a dedicated support resource for our provider network at Sailor Health. You'll be a go-to contact for therapists and clinicians navigating the day-to-day realities of delivering care — fielding real-time calls and emails, troubleshooting tech issues, managing caseload support, and proactively building relationships to ensure our providers feel empowered and well-supported. The key to provider satisfaction is making sure they receive exceptional and prompt support, so this role has high impact for the practice. Typical working hours are Monday-Friday 9am–6pm ET, with the occasional flexibility to work past 6pm ET when provider support requires it. This is an ideal position for someone who thrives on relationship-building, quick problem-solving, and delivering exceptional service to clinical professionals — all in support of improving mental health outcomes for older adults. We're a startup, and our processes are still being built and refined as we grow — this role isn't for everyone, but if you love creating structure out of ambiguity, you'll thrive here.
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What You'll Do
Manage provider email support. Be the first point of contact for inbound emails covering provider support, caseload questions, tech troubleshooting, provider-patient matching, and payroll/benefits questions — resolving what's yours to solve and escalating anything outside your scope (like actually processing payroll) to your lead. Answer provider calls in real time. Be the first line of support for providers dealing with logistical, technical, or patient-related issues as they come up throughout the day. Track every open item through to resolution. Keep a running, up-to-date record of outstanding provider requests, holds, and follow-ups, and see each one through to completion — even if it takes a few days to close out. Proactively support your provider network. Reach out regularly to providers to check in, understand their needs, and identify ways Sailor Health can better support their work and caseloads. Deliver outstanding customer service to providers. Represent Sailor Health with warmth, professionalism, and a solutions-first mindset in every provider interaction — including with the occasional difficult one.