The posting, in Skydio's own words
archived Nov 3, 2026Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders , soldiers in battlefield scenarios , and beyond .
About the Team:
The Customer Success team helps customers turn Skydio into a reliable, repeatable, and enduring operating advantage. We are a rapidly growing team of passionate, mission-driven professionals, who sweat the details and ensure our customers are set up for success.
Read the full posting ↓
About the role:
We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage and adoption, retention and expansion of our Canadian public sector and commercial customers. A successful candidate will become an indispensable bridge between our customers and Skydio’s extremely agile and world class technical teams. This role reports to the Sr. Manager, Enterprise Customer Success and will work closely with our Sales, Solutions Engineering, Product, and Engineering functions to deliver industry leading autonomous solutions that drive value for our customers. Location: Based in Canada, British Columbia or Ontario, with convenient access to a major airport. This is a remote position with expected travel to customer and Skydio locations.
How you’ll make an impact:
Operate independently and help shape the Canadian GTM and customer success strategy. Build scalable processes for customer on-boarding, account management and post sales success. Track and manage all implementation projects with large enterprise customers for successful delivery of technology, services, and program outcomes. Develop healthy customer relationships and create customer loyalty through proactive engagement, cadence based follow ups, and business reviews. Quantify product feedback and brief executives to help drive product roadmap that aligns to customers and market needs Manage ~20x accounts driving adoption to ensure expansions and renewals within the assigned book of business.