Retail Experience Design Specialist II

At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Retail Experience Design Specialist II to help bring the WHOOP brand and product experience to life across physical retail environments. As a member of the Retail team, you will play an active role in the design and development of engaging, functional, and distinctly WHOOP spaces that introduce consumers to our products and create memorable brand experiences. In this role, you will leverage your architectural training, design expertise, and professional experience to translate creative concepts into thoughtful, executable physical environments. You will take ownership of defined design workstreams and collaborate cross-functionally with Retail, Brand, Creative, Operations, and external partners throughout the design process—from early concepts and spatial planning through design development, documentation, production, and installation. The ideal candidate has a professional degree in architecture, strong spatial and visual design skills, and experience applying architectural design principles to retail, experiential, or branded environments. You are a proactive and detail-oriented designer who can independently develop and communicate design solutions, navigate ambiguity, incorporate feedback, and balance creative ambition with technical and operational requirements. You thrive in a fast-paced, collaborative environment and are excited to contribute to the evolution of WHOOP's physical retail experience.

RESPONSIBILITIES:

● Design and develop WHOOP retail environments, including stores, shop-in-shops, pop-ups, fixtures, displays, merchandising elements, signage, and other physical brand touchpoints, taking ownership of assigned design deliverables and workstreams. ● Translate WHOOP brand principles and creative concepts into compelling, cohesive spatial experiences that balance aesthetics, functionality, product storytelling, customer journey, and business objectives. ● Independently develop and refine architectural and spatial design concepts through sketches, plans, elevations, 3D models, renderings, material studies, and presentations. ● Lead space planning and layout development for assigned projects, considering customer flow, product interaction, merchandising, accessibility, operational requirements, and site-specific constraints. ● Produce and maintain accurate, detailed design documentation that effectively communicates design intent to internal stakeholders, vendors, fabricators, and other external partners. ● Collaborate with cross-functional teams across Retail, Brand, Creative, and Operations to define project requirements, identify design opportunities, and translate business and customer needs into practical physical design solutions. ● Drive assigned design workstreams through multiple phases of the design process, from concept development and iteration through design development, production, installation, and launch, ensuring quality and consistency throughout. ● Research, evaluate, and recommend materials, finishes, furniture, fixtures, lighting, signage, and other environmental elements that align with WHOOP brand standards, design intent, durability, and budget requirements. ● Contribute to prototype development and design reviews, proactively identifying opportunities for improvement and refining solutions based on feasibility, cost, schedule, fabrication constraints, and customer experience. ● Work directly with vendors, fabricators, and external partners to communicate design requirements, review shop drawings, samples, and prototypes, resolve design-related questions, and ensure final executions align with design intent and WHOOP quality standards. ● Contribute to the development, refinement, and maintenance of retail design standards, guidelines, templates, and documentation that support a consistent and scalable WHOOP experience across locations and formats. ● Identify opportunities to improve design processes, documentation practices, and execution efficiencies, helping the team deliver high-quality retail environments at scale. ● Stay informed on trends and innovations across architecture, retail, experiential design, materials, fabrication, and consumer environments, proactively bringing relevant ideas and inspiration to the team. ● Manage multiple projects and design deliverables simultaneously, independently prioritizing tasks, communicating progress, and maintaining a high level of organization, accuracy, and attention to detail. ● Travel up to 10% domestically and internationally to support site visits, installations, retail openings, vendors, and project partners.