The posting, in Zip's own words
archived Nov 14, 2026About Zip
Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Your Role
As the Senior Manager, Workplace Operations, you own the operational engine behind Zip's global workplace portfolio and ensure our SF office is running smoothly. You are building the systems, standards, and partnerships that keep every office running safely, consistently and efficiently at scale. You lead our distributed team of Workplace office managers and security staff across multiple locations, creating the structure, accountability, and support they need to operate with confidence and autonomy. You also manage our real estate portfolio, partnering with Finance and our brokers. This role is responsible for the operational backbone of Workplace, from vendor strategy and contract governance to security, maintenance, and playbooks, ensuring our teams can deliver a consistently high caliber employee experience without relying on manual effort or heroics. You balance speed, quality, and cost across a growing global portfolio while continuously raising the operational bar as the business scales.
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Your Impact
Own our global vendor strategy and performance, including sourcing, RFPs, contract negotiations, SLAs, KPI development, compliance, credentialing, renewals, and ongoing benchmarking. Build and continuously evolve Workplace's operational framework, partnering with your operational teams to create scalable playbooks, SOPs, escalation paths, incident response protocols, and location-specific operating standards. Serve as the site lead for our San Francisco office, ensuring operations run smoothly and uphold a workplace that is safe and delightful. Manage Workplace's operational budget in partnership with Finance, tracking spend, governing contracts, managing renewals, and proactively identifying risks or opportunities. Coach and develop our distributed onsite Workplace team, establishing clear operating rhythms, coaching, accountability, and consistent service standards across every location. Collaborate to develop safety and security programs and processes, including onsite security operations, emergency preparedness, and incident response. Oversee facilities maintenance programs across the portfolio, balancing preventative maintenance, reactive work, and capital improvements to ensure our spaces remain safe, reliable, and well maintained. Set and uphold the operational standards for every Zip workplace, creating environments that are safe, thoughtful, and consistently delightful for employees, whether they're working from an office or remotely. Lead our real estate strategy and build outs across sites in partnership with Finance and our brokers.