Lead policy development for host and guest quality, including our Ground Rules and the quality standards that set the bar for stays,
Draft clear and scalable policy frameworks that keep pace with product innovation
Collaborate with cross-functional stakeholders across the organization, including Product, Supply, Community Support, and Legal
Guide policy operationalization efforts in partnership with cross-functional stakeholders
Support company quality initiatives with appropriate risk mitigation guidance and policy deliverables
Proactively use data, research, and community insights to evaluate existing policies, identify improvement opportunities, and drive revisions before issues escalate
About You:
You are a seasoned Community Policy leader who loves solving complex problems and has a track record of strong cross-functional collaboration.
You have deep experience with quality or standards policy in a two-sided marketplace.
You have worked on reviews, ratings, or reputation systems, and understand the consumer protection issues they raise.
You are experienced working with business and product teams to understand their strategic objectives and to deliver policy solutions that enable business goals.
You are an excellent communicator with exceptional writing skills.
You are an adept presenter with experience engaging with all levels of leadership, including senior executives.
You are principled and rigorous, and incorporate diverse perspectives in pursuit of the best decisions and outcomes possible.
You are proactively data-driven: you don’t wait for problems to surface. You seek out data, research, and insights to identify gaps and opportunities to improve policies before they become issues.
You are knowledgeable and experienced at creating and implementing policies, and have a deep background two-sided marketplaces.
You are a team player who thrives in a fast-moving environment and brings a strategic mindset to your work.
Your Expertise:
10-12+ years experience in a Policy or Trust and Safety role
Prior leadership on quality, standards, or community policy, with demonstrated experience defining and enforcing a quality bar at scale
Experience with review, rating, or reputation systems, and the fairness and integrity questions they raise
Experience designing policies for consumer two-sided marketplaces
Demonstrated capacity for critical thinking, research, and analysis
Strong attention to detail
Exceptional writing and communication skills
Thoughtful business judgment, strategic thinking, and ability to work well under pressure
Proven ability to partner with and enable business teams, translating policy requirements into practical solutions that support business objectives
Experience working in a matrix and driving solutions to complex problems through cross-functional collaboration
Fluency in data analysis and data-driven decision-making, including proactively using data to surface policy improvement opportunities
Ability to explain and simplify complex information to others
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.