The posting, in Airbnb's own words
archived Sep 16, 2026Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The Quality & Blueprint team sits at the center of how Airbnb understands and improves the customer experience. We partner with Product, Engineering, Operations, and Finance to identify where the experience is breaking down, why it's breaking down, and what to do about it, so we can keep delighting the Airbnb community at scale. Our work informs strategy at the leadership level and decisions at the product squad level.
Read the full posting ↓
The Difference You Will Make:
This role will act as a senior analytics leader on the Community Blueprint Quality team. You'll deliver high-impact analysis, experimentation, and reporting that drives how the business diagnoses and improves the guest and host experience. This is a hands-on, execution-focused role designed to accelerate progress during a period of constrained capacity. You will operate independently, partner closely with cross-functional stakeholders, and own end-to-end work from problem framing to leadership-ready recommendations.
A Typical Day:
Conduct strategic deep dives into customer experience drivers (cleanliness, check-in, communication, etc.) to identify symptoms, diagnose root causes, and recommend interventions. Design, execute, and analyze experiments (A/B tests and quasi-experiments) to measure the impact of quality and blueprint initiatives. Build and apply causal inference frameworks (diff-in-diff, synthetic controls, propensity matching) to estimate the true impact of product, policy, and operational changes. Leverage LLMs and AI-assisted analytics to extract structured insights from unstructured data and to scale root-cause taxonomy generation across millions of trips. Develop and validate metrics and dimensions that monitor customer experience health and surface emerging quality issues. Build and maintain analytical artifacts (queries, dashboards, readouts) that let stakeholders self-serve on standard questions. Partner with Product, Engineering, Data Science, , and other Advanced Analytics teams to align on methodology, assumptions, and interpretation. Translate complex analyses into clear, concise insights and recommendations for senior leadership.