What You’ll Do
Tier 1 Drivers (High performers)
Provide high-touch support to Tier 1 Commander and Copilot drivers, including regular check-ins to maintain engagement, address concerns, and reinforce performance standards
Serve as the primary point of contact for Tier 1 drivers in your region
Tier 2 Drivers (General population & new drivers)
Support the general driver population and new drivers through onboarding, ramp guidance, and routine engagement — helping drivers build familiarity with Airspace standards and expectations early
Monitor Tier 2 performance through automated reporting, flagging drivers trending toward Tier 3 before issues escalate
Tier 3 Drivers (Performance and conduct — managed out)
Identify and surface Tier 3 drivers — those whose behavior, reliability, or conduct warrants removal from the network — using automated reporting and case data
Execute deactivation motions once authorized by the Regional Network Manager, managing the workflow through Salesforce case management
General
Manage the driver case queue in Salesforce, triaging and routing escalations and maintaining accurate records for your region
Partner with the Network Trainer to ensure onboarding and ongoing training content is being actioned by drivers in your region, flagging completion gaps by tier
Support your Regional Network Manager with regional context and data, escalating issues with enough detail to enable a fast decision
Partner Across the Network Organization
Work closely with your Regional Network Manager, who owns the complete supply picture for the region and is your escalation point for anything that exceeds your authority
Partner with the Driver Recruiter to support onboarding as new drivers activate in your region
Rely on automated performance reporting — built and maintained by the Lead, US Network Strategy & Operations — to monitor driver tiers, flagging anomalies or field-level context back through your Regional NM
Coordinate with Network Quality & Compliance on documentation standards during periodic audits
Requirements
At least 1-3+ years of experience in driver or contractor engagement, dispatch, account management, or another customer/partner-facing operational role — experience in logistics, transportation, or a gig/contractor network environment is strongly preferred
Comfortable managing a caseload of drivers with different needs across tiers — high-touch relationship management for top performers, consistent standard engagement for the general population, and clear, unemotional documentation for drivers being managed out
Strong documentation habits; comfortable owning a case queue in Salesforce or a comparable CRM
Clear, empathetic communicator, comfortable delivering both positive engagement and difficult feedback
Based within, or willing to be based within, your assigned region (Pacific Time zone preferred); comfortable with regular local travel to meet drivers in person
Bachelor’s degree in a related field, or equivalent practical experience
Success Metrics
2026
Tier 1 drivers in your region are engaged and retained at a high rate. Tier 2 drivers, including new drivers, are onboarding smoothly and building familiarity with Airspace standards. Tier 3 drivers are identified early and resolved through a clean, well-documented process once authorized. The case queue is current with no aging escalations, and your Regional NM has clear, timely visibility into the state of the driver pool.
2027
Your region shows measurable improvement in Tier 1 share of active drivers and in driver retention. Onboarding-to-first-segment time for new drivers is trending down. Your Regional NM relies on your judgment on escalations without needing to double-check the underlying work.
Your First 90 Days
Get to know the drivers in your region — who they are, where they sit in the tier structure, and what’s currently open in the case queue. Build a working relationship with your Regional Network Manager and establish a clear operating cadence together. Learn the automated reporting tools well enough to trust what they’re telling you and to know when field context should override them.
Your First 180 Days
Your regional driver engagement cadence is running consistently across all three tiers. The case queue is clean and current. Your Regional NM sees you as a reliable source of ground truth on the driver pool, and new drivers activating in your region are onboarding smoothly with your support.
Compensation
Hourly pay range: $22-$26/hr
High-quality health, dental, and vision plan options
Open PTO
401K with company match
Core Values:
We are One Team . We believe we all accomplish more when we are working together.
We make an Impact . We are determined to have a positive influence on our environment, our customers, our industry, and our world.
We are Passionate . We care deeply about our mission and are not afraid to raise the bar.
We are Transparent . We pride ourselves on having open, honest, and sincere communication with our team and customers.
We are Innovative . We never settle and are always striving to improve our product, service, and ourselves.
Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.
A friendly reminder: Airspace will only contact candidates from an @airspace.com email, a no-reply notification from no-reply@us.greenhouse-mail.io , or a verified LinkedIn profile. We never request fees or sensitive personal/financial information during recruiting. If something seems suspicious or feels off, please reach out to us at recruiting@airspace.com before responding.
For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.