Internal Investigator

WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. OVERVIEW The Internal Investigator is responsible for conducting timely, objective, and thorough investigations into employee theft, fraud, dishonesty, policy violations, and other internal-risk matters across ALO stores and operational locations. Reporting to the Internal Investigations Manager, this role will analyze exception-based reporting and operational intelligence into defensible investigations; conduct employee interviews; preserve evidence; document findings; and partner with Asset Protection, Human Resources, Legal, Retail Operations, and law enforcement as appropriate. The successful candidate combines strong analytical judgment with disciplined investigative interviewing, clear writing, discretion, and the ability to manage sensitive matters in a fast-moving retail environment.

RESPONSIBILITIES

Identify, develop, and manage internal investigations involving employee theft, fraudulent returns, gift card and refund fraud, cash-loss activity, policy violations, confidential-information incidents, and other misconduct. Use exception-based reporting and related investigative tools to identify patterns, prioritize risk, build case leads, and determine appropriate investigative scope. Leverage AI-enabled tools to develop internal case dashboards and trend analyses that identify potential cases, prioritize investigative leads, and support efficient case resolution while maintaining data accuracy, confidentiality, and appropriate human review. Analyze transaction, refund, gift card, employee credential, schedule, video-surveillance, RFID, ecommerce, and other operational data to corroborate allegations and quantify loss. Conduct internal investigative interviews using a non-accusatory, fact-based approach; obtain complete written statements, admissions when applicable, and repayment documentation. Maintain Wicklander-Zulawski interview standards and ensure interviews are conducted professionally, ethically, and in alignment with ALO policy and applicable law. Prepare concise, persuasive case reports and executive summaries that clearly distinguish substantiated, unsubstantiated, potential, and admitted case values. Safeguard and organize evidence, including video, transactional records, RFID data, witness information, written statements, and other case documentation. Coordinate investigation planning, interview logistics, and post-interview actions with HR, Asset Protection, Retail leadership, and Legal. Support restitution and recovery efforts, including accurate case submission to ALO-approved restitution vendors within established timelines. Prepare law-enforcement referral packages and support prosecution decisions when approved by Legal and Asset Protection leadership. Provide clear investigative updates to business partners while maintaining confidentiality and need-to-know controls. Identify control gaps and recommend practical corrective actions, including credential security, POS and mobile-POS controls, gift card controls, inventory handling, and process compliance. Support training and awareness initiatives that improve reporting quality, evidence preservation, and internal-risk prevention across the field. Manage multiple investigations simultaneously while meeting ALO case-quality, confidentiality, and turnaround expectations.