Learning & Education Specialist

San Francisco, CA | New York City, NY

Posted$1 to $2 · period not statedfirst seen Nov 5, 2026updated Nov 5, 2026

When this one is worth applying to

Assisted apply Apply on Anthropic's posting

Assisted apply drafts a resume, a cover letter and screening answers for this posting from your Source of You record, and drops figures it cannot find there. Applying always happens on the company's own page.

The posting, in Anthropic's own words

archived Nov 5, 2026

1 skills recognized in this posting, underlined below. Sign up free to see which ones your record already covers →

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role:

The Support Operations team at Anthropic is dedicated to optimizing and scaling the Product Support function to deliver exceptional user experiences. As a Support Operations Specialist focusing on Learning and Education, you will be one of the first members of our Learning & Education function, helping own the programs that develop and grow the Product Support team's capabilities. This includes maintaining and evolving our existing onboarding program for new team members, program managing continuing education initiatives (such as "booster" trainings on complex topics or areas needing reinforcement), and partnering on enablement around product releases. You'll also work closely with the broader Product Support team on our internal knowledge management strategy, ensuring our team has the expertise to handle any question that comes their way.

Read the full posting ↓

Responsibilities:

Maintain and continuously improve the onboarding program for new Product Support team members, keeping content current as our products and team evolve and adapting the program based on new-hire feedback and outcomes Program manage continuing education initiatives, including identifying training needs, developing curriculum, and measuring effectiveness Partner on release enablement efforts, ensuring the Support team has the resources and knowledge to support new products and features Co-own our internal knowledge management strategy, ensuring our team can efficiently access and contribute to shared expertise Build feedback loops to understand where the team needs additional support or training

You might be a good fit if you:

Have 4+ years of experience in learning & development, enablement, support operations, or similar roles in a technology company Demonstrate a data-driven approach, using metrics and insights to continuously improve programs and measure training effectiveness Possess strong communication skills with the ability to distill complex technical concepts into engaging learning experiences Excel at cross-functional collaboration, particularly with Product, Engineering, and Support teams Are proactive and solutions-oriented, with excellent program management abilities Are comfortable joining a small, growing team early, building on existing programs and helping shape how the function operates Thrive in a fast-paced environment and can adapt quickly to evolving products and priorities Have a passion for AI technology and helping others build their expertise

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

Learning & Education Specialist

The posting, in Anthropic's own words

About Anthropic

About the role:

Responsibilities:

You might be a good fit if you:

Strong candidates may also have:

Annual Salary:

Logistics

How we're different

Come work with us!