Software Technical Account Manager - Memphis

Nashville, Tennessee, United States

first seen Sep 2, 2026updated Sep 2, 2026

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The posting, in Axon's own words

archived Sep 2, 2026

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As a Technical Account Manager at Axon, you will help public safety agencies successfully deploy, adopt, and operate mission-critical technology. You will serve as a trusted technical partner, helping customers navigate complex deployments, resolve challenging issues, and maximize the value of Axon's solutions within their environment. This role sits at the intersection of technical expertise, customer engagement, and operational success. You will work closely with agency stakeholders, deployment teams, Product, Engineering, and Support to ensure customers successfully integrate Axon technology into their daily operations. Beyond solving technical challenges, you will help customers improve adoption, optimize workflows, and realize greater value from their investment while providing critical feedback that helps improve Axon's products and services. The result: successful deployments, stronger adoption, improved customer experiences, and technology that helps protect life and improve public safety outcomes.

Read the full posting ↓

What You’ll Do

Location: On Site with travel Reports To: Manager or Senior Manager of Technical Account Management

Technical Delivery & Support

Serve as the primary technical point of contact for assigned agencies Diagnose and resolve complex technical issues across Axon's software and integrated solutions Lead technical troubleshooting efforts and coordinate root-cause analysis across Product, Engineering, Support, and Services teams Manage escalations and ensure timely resolution of customer-impacting issues Maintain strong understanding of Axon's hardware, software, cloud, and integrated technology ecosystem

Benefits that Benefit You

Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Benefits listed herein may vary depending on the nature of your employment and the location where you work Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form . For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers . If you receive a suspicious offer or outreach from an email address that is not @axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com .

Software Technical Account Manager - Memphis

The posting, in Axon's own words

Join Axon and be a Force for Good.

Your Impact

What You’ll Do

Technical Delivery & Support

Deployment & Adoption

Customer Partnership

Workflow & Operational Improvement

Data, Reporting & Analytics

Training & Enablement

Field Engagement

Required

Preferred

Additional Information

How This Role Fits the Future

Benefits that Benefit You