Manager, Customer Operations

Knowledge, Skills, Abilities:

Bachelor’s degree or equivalent experience required. 3+ years’ customer service experience, with exposure to warehousing, procurement, order fulfillment, and/or operations environment. Demonstrated leadership; prior management experience is strongly preferred. Strong business and financial acumen; demonstrates subject matter expertise of Berlin Packaging’s business, products, customers, and suppliers. Knowledge and ability to resolve customer account and process-related issues. Results oriented; has passion for building winning teams, developing talent, and contributing to a positive, high-performance culture. Strong interpersonal, communication, and conflict management skills; can influence without authority and partner across functions. Excellent problem solving, decision making, and analytical skills. Is flexible; seeks out opportunities for continuous improvement and new ways of working. Operates with a high sense of urgency; demonstrates strong time management skills; ability to prioritize and follow up. Self-motivated; demonstrates a strong work ethic; consistently strives to attain goals and seeks self-improvement. Technologically savvy. Working Environment : Sales and Distribution Center Office Berlin Packaging offers an outstanding compensation and benefits package including: Competitive PTO including vacation, personal days, holidays, and sick time 1Berlin Shared Ownership Plan Profit sharing 401(k) with company match Medical, Dental, and Vision insurance Health Savings Account (HSA) Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses Paid parental leave for up to 12weeks Health club reimbursement Tuition reimbursement 529 college savings plan Employee Assistance Program for mental health and well-being Calm app to improve mental wellbeing Employee referral program Company sponsored short- and long-term disability and life insurance with optional voluntary life insurance At Berlin Packaging, we look at candidates’ skills but hire based on traits . We believe in hiring smart, passionate people who are enthusiastic to learn and develop their skills. If you’re excited about this role but your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Visit our Careers page for more information on our Anything is Possible culture and Total Rewards. *Note: any salary information shared is a general guideline only. Pay is based on candidate skills, experience, and qualifications, as well as market and business considerations. *This position is not eligible for sponsorship. #LI-SW1