Learning Partner- Technical Development

WHAT YOU'LL DO

Program Design & Development Lead the design and development of multi-modal learning programs — instructor-led, self-paced, blended, and on-the-job — for assigned learner populations in DC Operations or Product & Engineering. Translate complex AI infrastructure concepts into accessible, high-quality learning experiences for non-technical and cross-functional audiences. Conduct rigorous needs analyses with technical, product, engineering, and data center leaders and SMEs; translate findings into structured learning strategies with defined success metrics. Independently manage programs from scoping through evaluation, without close supervision. Develop and maintain facilitator guides, participant materials, and job aids across your portfolio. Stakeholder Partnership Serve as the primary CWU point of contact for technical learning initiatives across DC Operations and Product & Engineering; build trusted relationships with technical and data center operations leaders, SMEs, and functional stakeholders. Advise senior stakeholders on learning strategy — not just execution. This role requires the confidence to push back, reframe needs, and recommend solutions that serve learners and the business. Collaborate with the other CWU Learning Partners to ensure curriculum consistency and share learnings across sites. Partner with the broader CWU team to align technical learning to organization-wide capability priorities. Delivery & Evaluation Facilitate learning programs with credibility and adaptability; adjust delivery in real time based on learner needs and feedback. Define and own evaluation frameworks for your programs; use data to assess effectiveness and bring continuous improvement proposals to CWU leadership. Identify opportunities to improve impact across the DC Ops and P&E development portfolio — not just within your assigned programs. CWU Contribution Act as a senior contributor within the CWU team — sharing domain expertise, contributing to how the function works, and helping shape technical development practice. Help peers navigate subject matter and stakeholder dynamics in the technical development space. WHAT YOU'LL BRING Experience 5–8+ years of experience in instructional design, learning & development, or a closely related field, with increasing scope and ownership over time. Demonstrated experience designing learning programs for technical or highly specialized subject matter — ideally in technology, infrastructure, data center operations, or a related field. Track record of advising senior stakeholders on learning strategy — not just executing against defined briefs. Experience operating in a fast-moving, high-growth environment where scope is ambiguous and priorities evolve. Skills & Knowledge Advanced instructional design skills across multiple modalities; comfort designing for in-person, virtual, and blended delivery. Ability to learn technical subject matter quickly and translate it into credible learning content without deep prior expertise in that domain. Familiarity with AI, cloud infrastructure, GPU computing, or data center operations is a meaningful differentiator. Strong analytical instincts: defines clear success metrics, interprets evaluation data, and brings insight — not just reporting — to stakeholders. Proficiency with standard L&D tools: LMS platforms, authoring tools (Articulate, Rise, or equivalent), and virtual facilitation platforms. Ways of Working Owns complex programs end-to-end; proactively identifies and resolves blockers without waiting for direction. Advises rather than just executes — brings a point of view to stakeholder conversations and has the confidence to push back when the learning ask isn't the right solution. Comfortable in ambiguity; able to define structure and scope in a pillar that is still being built. Collaborative and generous with expertise; contributes actively to the broader CWU team. HOW YOU'LL BE EVALUATED The dimensions below reflect the profile we're hiring against — not a checklist, but a signal of what success looks like at this level. Expertise & Impact: Possesses deep instructional design knowledge and contributes expertise across complex programs. Independently manages sophisticated learning workstreams and refines processes for efficiency and impact. Continuously expands capabilities and actively shares insights with peers. Ownership & Execution: Consistently delivers high-quality results across a complex portfolio. Anticipates how business priorities shift and aligns program design accordingly. Balances risk, stakeholder input, and evidence to make sound program decisions independently. Collaborate & Multiply: Builds trusted partnerships with senior technical leaders and cross-functional stakeholders. Facilitates alignment across functional boundaries. Provides clear, constructive feedback to peers and communicates program strategy with clarity at the senior director level. Strategic Application: Aligns complex learning initiatives to business priorities; considers upstream and downstream impacts on workforce capability. Translates ambiguous business problems into structured learning solutions with defined outcomes. A note on AI fluency: At this level, AI tools should be integrated across all major L&D workflows as standard practice — stakeholder analysis, program scoping, content creation, evaluation synthesis. We expect this person to optimize their own AI-enabled approach and help peers in earlier stages of adoption. Candidates should be prepared to walk through how AI is embedded in their current practice and where they see the frontier of AI use in technical learning. The base salary range for this role is $115,000 to $153,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).