Command Center Technician

About the role:

As a Command Center Technician, you will serve as the front-line mission control for our global data center fleet. Where a site technician walks the floor, you walk the fleet — conducting structured remote rounds across every site we operate, using BMS, EPMS, DCIM, and every other telemetry source available to us. In a 24/7 operations environment, you will be responsible for real-time monitoring, coordination, and incident response across critical electrical, mechanical, and environmental systems. Acting as the central point of visibility, you will identify anomalies, coordinate cross-functional response efforts, and drive rapid resolution to ensure maximum uptime, operational continuity, and safety across our infrastructure. This is a remote monitoring role. You will not be turning wrenches — you will be the reason the person turning the wrench knows where to go. Conduct scheduled remote rounds each shift, reviewing and recording the health of electrical, mechanical, and fire/life safety systems across the fleet to ensure 24/7 reliability and availability. Provide continuous monitoring of global data center infrastructure using Building Management Systems (BMS), Electrical Power Management Systems (EPMS), DCIM, and all other available telemetry and observability platforms. Monitor critical assets including UPS systems, standby generators and fuel systems, switchgear, PDUs, battery plant, chillers, CRAH/CRAC units, cooling towers, pumps, air handlers, and fire suppression systems. Baseline normal operating conditions and identify deviations, drift, and early-warning signatures in telemetry before they escalate into events. Serve as the first responder for infrastructure alarms, triaging incidents and initiating response actions per SOPs, MOPs, and EOPs. Escalate incidents promptly to on-site operations, engineering teams, and leadership based on defined escalation matrices. Coordinate incident response activities across multiple teams and multiple sites to minimize risk to production environments. Dispatch and remotely support on-site technicians, vendors, and contractors during events and planned maintenance, confirming work is performed in accordance with established practices and procedures. Support root cause analysis (RCA) efforts by providing detailed timelines, logs, alarm histories, and incident documentation. Act as a central communication hub, providing clear and accurate status updates during incidents and maintenance events. Perform technical writing in support of the change management program, including event narratives, procedure feedback, and shift documentation. Enforce adherence to change management processes and safety requirements within mission-critical environments. Monitor and manage daily work requests and alarm queues to resolution within defined internal service levels. Maintain detailed event logs and participate in structured shift handovers to ensure operational continuity across crews. Make timely, high-quality decisions in high-pressure situations while maintaining a strong focus on safety, uptime, and operational excellence.