The posting, in Covera Health's own words
archived Sep 30, 2026About the company
At Covera Health, we're on a mission to improve healthcare by making every diagnosis more accurate. Every year, millions of patients receive imaging that shapes life changing medical decisions. Yet too often, important findings are missed, patients struggle to access high quality imaging, and the healthcare system treats radiology like a commodity instead of one of the most critical moments in a patient's care journey. We're changing that. Covera combines clinical expertise, advanced AI, and one of the industry's largest radiology quality datasets to help detect disease earlier, improve diagnostic accuracy, and give clinicians greater confidence in every decision they make. Better diagnoses lead to better treatment, fewer unnecessary procedures, lower healthcare costs, and, most importantly, better outcomes for patients. In 2026, Covera and Medmo came together to create the first platform designed to support the entire radiology journey. From helping patients find and schedule high quality imaging, to coordinating care, to ensuring the accuracy of every diagnosis, we're building a connected experience that simply hasn't existed before. Backed by Insight Partners, our platform supports nearly 6 million people across Fortune 10 and Fortune 100 employers, three of the five largest national health plans, and thousands of value based primary care physicians. This is an exciting moment to join Covera. We're building technology that is helping detect serious conditions earlier, improving the quality of care for millions of patients, and redefining what healthcare can be. If you're excited by meaningful work, ambitious teammates, and the opportunity to help save lives through better healthcare, we'd love to meet you.
About the Role
As a Patient Advocacy Specialist working on the Medmo team, you’ll play a vital role in helping Medicaid members access the resources and support they need to improve their health and well-being. In this role, you’ll serve as a trusted point of contact for members, helping them identify and navigate services that address a range of health-related and social needs. You’ll connect members with eligible community resources, including support related to nutrition, housing, transportation, and other essential services. This is much more than a call-handling role. You’ll build meaningful relationships with members, listen to their needs, help remove barriers to care and support, and follow through to ensure they are connected to appropriate resources and have a positive experience. You’ll use empathy, sound judgment, and problem-solving skills to meet members where they are and help them take the next step toward better health outcomes. You’ll work in a fast-paced, collaborative environment where strong communication, resilience, and attention to detail are essential. If you’re passionate about helping people, enjoy building relationships, and are motivated by making a meaningful difference in your community, we’d love to meet you.
Read the full posting ↓
In This Role, You Will Be Expected To:
Engage members in meaningful conversations to understand and identify health-related social needs. Educate members about available resources and connect them with appropriate community-based organizations (CBOs) and social service programs. Make referrals to CBOs based on member’s individual needs, eligibility, and preferences. Follow up with members to support successful connections to referred services. Document outreach attempts, member needs, referrals, and outcomes accurately and in accordance with established workflows and privacy requirements. Answer member questions, resolve issues proactively, and remove barriers that may delay service coordination. Meet and exceed individual and team performance goals while maintaining a high standard of quality and empathy in every interaction. Become an expert in Covera Health/Medmo's products, workflows, and operational processes, continuously expanding your knowledge as our platform evolves. Identify opportunities to improve the patient experience by sharing insights and collaborating with leaders across Patient Experience, Product, Engineering, and Operations. Contribute to a culture of continuous improvement by helping refine workflows, documentation, and best practices. Work collaboratively across teams to deliver an exceptional experience for every patient we serve.
Special Considerations
We are a remote-first company with employees located across the U.S., this is a remote role, no travel required beyond the initial one-time in-person client training Spanish fluency (written and verbal) is a requirement for this position and will be evaluated during the interview process. Support business needs during standard operating hours of 9:00 AM to 5:30 PM (in your time zone), with flexibility for occasional overtime as needed.
Requirements
1+ years of experience in a call center, customer support, patient services, community health, or another high-volume customer-facing role required. Spanish fluency (written and spoken) is required. Strong communication and relationship-building skills, with the ability to build trust and communicate with empathy. Experience in healthcare, patient services, community health, value-based care, or a related field is preferred but not required. Experience working with Medicaid reimbursement is preferred but not required. A proactive, self-motivated approach with the grit and resilience to navigate challenges and adapt in a fast-paced environment. Good judgment and the ability to remain calm, confident, and solutions-oriented while balancing multiple customer or patient needs and competing priorities. Exceptional organizational skills with the ability to prioritize, manage competing priorities, and maintain attention to detail. Strong technical aptitude and comfort learning new systems, tools, and workflows quickly. A collaborative mindset and a genuine passion for improving the patient and community experience. A college degree or equivalent combination of education and relevant experience is preferred but not required.