The posting, in Customer.io's own words
archived Sep 11, 2026About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the Role
We're hiring a Senior Sales Manager to build and lead a new team of 8 Account Executives in our Mid-Market organization. You'll join a group of managers already running this motion successfully, but the team you lead is yours to stand up and shape. This is a frontline leadership role. Your job is to translate our go-to-market strategy into consistent team execution: you'll coach reps, inspect deals, drive forecast accuracy, and create the structure that allows strong performance to repeat quarter after quarter.
Read the full posting ↓
What you'll own:
Lead and develop a high-performing team Coach Account Executives to consistently meet or exceed quota and grow into their next role Run focused 1:1s built around deal quality, skill development, and real accountability Ramp new reps quickly and address performance gaps early, before they compound Build a team culture rooted in ownership, collaboration, and high standards Drive pipeline health and forecast accuracy Lead weekly pipeline and forecast reviews focused on deal progression, qualification rigor, and clear next steps Sharpen predictability through disciplined inspection and clean CRM hygiene across the team Maintain healthy pipeline coverage and get ahead of creation gaps before they become quarter-enders Reinforce structured, rep-owned outbound tied to measurable standards and pipeline outcomes Use metrics and experimentation to make outbound sharper over time Use metric review and experimentation to improve outbound effectiveness over time Support high-quality deal execution Coach reps to run well-qualified mid-market opportunities from discovery through close Elevate deal strategy with stronger positioning, cleaner value articulation, confident executive-level communication Help reps navigate pricing, stakeholder alignment, and procurement without losing momentum Spot patterns in stalled deals and raise the whole team's execution maturity Partner cross-functionally Work with Sales Ops, Marketing, and Solutions Architects to unblock deals and improve how the team executes Bring frontline feedback on messaging, territory design, and enablement back to the people who own it Pilot and operationalize new GTM initiatives inside your team
What we're looking for:
7–10 years in sales , including 3–5+ years managing quota-carrying reps - ideally in Marketing Technology or SaaS A track record of leading successful mid-market or high-velocity sales teams Genuinely strong at pipeline inspection and forecasting - you can smell a soft deal from a mile away Experienced coaching outbound pipeline generation in evolving sales motions Comfortable operating inside a structured qualification framework like MEDDICC A clear, direct communicator who holds a high bar without needing to raise their voice Effective cross-functionally in a collaborative, fast-moving, growth-stage environment
Compensation & Benefits
We believe in transparency. Compensation for this role is $140,000 base + $140,000 variable = $280,000 OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment. We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family . We also offer 16 weeks paid parental leave, unlimited PTO , stipends for remote work and wellness, a professional development budget, and more. See full benefits here →