Senior Manager, Lifecycle & Retention

About Eve Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong. Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter.

The Role

We're hiring a Senior Manager, Lifecycle & Retention to own what happens to a law firm after they sign. You'll report to the VP of Growth and Monetization, with the post-sale customer lifecycle as your scope and a direct line to the person accountable for it. A firm signs with Eve on a Tuesday. Whether they're running most of their caseload through the platform a year later comes down to four things: they get onboarded properly, they adopt the products they bought, they keep using them, and somebody catches them before they drift. You own all four. Email is your primary instrument across the whole arc. Welcome and onboarding sequences that carry a firm from signed contract to first real case outcome. Adoption campaigns that pull a paralegal into a product the firm paid for and never opened. Ongoing programs that keep an active firm active and expanding. Anti-churn plays that fire on early signals, well before a renewal conversation goes badly. These carry equal weight in the role. None of them is somebody else's phase. You'll be measured on retention and expansion, not sends. Activation rate, product adoption depth, net revenue retention, logo churn, and expansion revenue from the installed base all sit on your dashboard. You're writing to attorneys, paralegals, and intake staff at plaintiff firms. They're busy, skeptical of software, and immune to product marketing language. A good Eve email tells a firm something useful about their own cases. The bar is high and the writing matters. You'll work alongside Customer Success, who handle the high-touch accounts one at a time. You build the scaled layer that reaches the firms a CSM will never get to, and you make sure the two never contradict each other in a customer's inbox. You'll also partner with the Senior Growth Product Manager, who owns in-product surfaces and experimentation infrastructure, while you own the outbound and messaging layer on top.