Hosting Sales and Support Messaging Guide

Requisition #: R024054 Location Details: Serbia, Remote At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Schedule : Monday to Friday, shifts between 5pm - 1am What you'll get to do... You will take ownership of customer service questions, researching and providing first-contact resolution for issues of moderate complexity You will provide technical feedback on processes and procedures to reduce customer concerns You will interact with and communicate effectively across departments within various levels of the organization to properly research and handle customer issues You will work in multiple systems, including but not limited to Chat, CRM, JSD, and Live Engage Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing fast resolution via messaging Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards Address customers' technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk, and GoDaddy custom interfaces Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk, and MySQL Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity Your experience should include... Someone who wants to make a big impact on local businesses AND be part of a winning team Sale driven with 1+ years of sales experience Proven track record of exceeding monthly and quarterly sales goals A desire to develop and grow with an in-depth onboarding program and ongoing sales training and programs Deep understanding of Internet Technology required, including but not limited to using Internet browsers and FTP clients An understanding of Content Management Services such as WordPress, Joomla, and Drupal, and the ability to navigate and edit would be advantageous The ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments would be good to have Supporting team members in solving technical queries Ready to apply? Use this link and check out resources on how to prepare! Interview Preparation GoDaddy is proud to be an equal opportunity employer . GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.   Refer to our full EEO policy. Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. In order to be eligible to apply for a new position internally, you must be in good standing in your current position, meaning you are not currently on any form of corrective action and you are maintaining a level of performance that is at or above the minimum performance standards for your current position. Any request for exceptions to this policy will be reviewed on a case-by-case basis. Please be courteous and inform your current manager that you are applying and connect with them prior to interviewing for any new position so they are able to assist you in any potential career path change.