Recruiting Operations and Transformation Lead

Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid

first seen Oct 2, 2026updated Oct 2, 2026

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The posting, in Gusto's own words

archived Oct 2, 2026

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About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy . AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role

We're looking for a strategic and execution-oriented Lead, Recruiting Process Transformation to lead the evolution of our recruiting ecosystem. This leader will identify opportunities to simplify, standardize, and automate Recruiting processes while ensuring operational excellence across our Recruiting Operations and Candidate Experience teams. Reporting into the People Operations, Services & Technology (POST) organization, this role sits at the intersection of strategy, technology, and operations. You'll partner across Recruiting, People Tech, Legal, and business leaders to redesign how hiring gets done — from requisition to offer to onboarding handoff — creating scalable experiences for candidates, hiring teams, and Recruiting partners. In addition to leading enterprise process transformation initiatives for recruiting, you'll oversee the teams responsible for executing our core Recruiting workflows, including Recruiting Operations and Candidate Experience.

Read the full posting ↓

Lead Recruiting Process Transformation

Develop and execute a multi-year strategy for transforming recruiting processes. Analyze end-to-end candidate and hiring lifecycle workflows; from requisition intake through offer and onboarding handoff; to identify friction, inefficiencies, redundancies, and opportunities for simplification. Redesign processes using Lean, service design, and automation principles. Consult with technical partners to understand how tooling, AI, and solutions (e.g., InviteOS) can support improved recruiting efficiency. Build business cases that quantify operational impact, candidate/hiring team experience improvements, and ROI. Prioritize transformation initiatives based on organizational impact, scalability, and strategic objectives. Partner with Recruiting leadership to define, track, and report on recruiting metrics Diagnose root causes behind unmet KPIs and drive them to resolution, launching transformation initiatives where applicable.

Compensation

Our cash compensation amount for this role is $147,000/yr to $190,000/yr in Denver & most major metro locations, and $173,000/yr to $225,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. This is a HYBRID role where you will be expected onsite Tuesday and Wednesday in either New York, Denver, San Francisco. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer . Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice .

Recruiting Operations and Transformation Lead

The posting, in Gusto's own words

About the Role

Lead Recruiting Process Transformation

Drive Technology-Enabled Improvements

Provide leadership for:

Establish Operational Governance

Lead and Develop Teams

Partner Across the Business

Required Qualifications

Preferred Qualifications

Within your first year, you will have:

This leader excels at:

Compensation