Sr. Sales Operations Manager

Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we’d love to meet you. As our Senior Sales Operations Manager , you’ll play a pivotal role in shaping the systems, processes, and insights that power our revenue growth. You’ll partner closely with leaders across the business to streamline operations, strengthen forecasting accuracy, and turn data into actionable strategies that help our teams scale effectively. Teamwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 3 days each week.

What You’ll Do:

Process optimization, documentation, & change management: Identify and drive continuous improvement opportunities across contracting, forecasting, and deal execution workflows. Document key processes and implement change management best practices to ensure adoption and consistency across teams. Run the operational cadence of recurring programs Forecasting & performance analysis: Support the sales organization with forecasting, including the prep of inputs each cycle, ensuring opportunity information is accurately updated in Salesforce, and managing forecasting reports and views. Support with the diagnosis of gaps and shortfalls to improve predictability. Reporting & dashboards : Create and customize reporting for growth initiatives to track key performance metrics. Build and maintain tailored dashboards and reports that drive data-driven decision-making for sales and executive leadership. Tech stack selection & adoption : Drive utilization and optimization of our sales tech stack, including training documentation. Partner with Senior Salesforce Admin to support evaluation of new tools Presentation development: Develop high-quality materials for Sales presentations, including content for Board meetings, quarterly planning sessions, and company-wide meetings. Collaborate with stakeholders to ensure messaging, visuals, and data are accurate and aligned with business objectives. Sales events & meeting management: Plan and execute Sales events and offsites, managing all logistics, agendas, and timing (e.g., quarterly team events, regularly recurring sales meetings). Define and maintain the structure and cadence of team meetings, ensuring clear agendas, attendee alignment, and follow-up. Contract & order form execution : Keep the contracting process moving — support the Sales team as they work deals through it, maintain visibility into the contract queue, flag and sequence the priority items, and chase down blockers and next steps so nothing stalls. Salesforce & pipeline hygiene : Partner with Sales team to ensure that opportunities, stages, close dates, and forecasts are accurate in Salesforce. Ensure clean data across all teams, reports, and dashboards