The posting, in Industrial Electric Manufacturing's own words
archived Oct 21, 2026At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets. Location: Jacksonville, FL Reports To: Sr. Manager, COE and Shared Services Salary Range: $60,000-$66,000
Position Summary:
This position is responsible for supporting the full cycle pre-boarding, onboarding, and changes in terms of employment and offboarding processes for IEM-US. This role ensures the seamless integration of new employees into the organization. This role prepares letters, manages compliance related tasks, facilitates orientation, and provides critical administrative support to ensure a smooth onboarding experience for new hires. This role rotates between specific functional areas within the Shared Services and Center of Excellence. This includes Preboarding, Onboarding, Changes in Employment and Accelerated Response team. This role is an integral member of the Center of Excellence and Shared Services department for IEM US. This role also involves following guidelines and using standardized forms and processes, performing various data entry tasks, and ensuring accurate documentation to maintain the integrity of HR systems and processes. This role requires exceptional attention to detail and accuracy.
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Onboarding & Orientation Support:
Draft and issue offer letters and other necessary documentation, ensuring accuracy and compliance with organizational standards. Adhere to legal and organizational compliance requirements throughout the onboarding process, including background checks, I-9 verification, and other pre-employment screenings. Coordinate and prepare all items required for new hire orientation sessions, including scheduling, logistics, materials, badge distribution, IEM Swag and facility tours. Prepare and distribute new hire notifications to internal departments (e.g., IT, Facilities) to ensure resources and access are provided. Organize and manage all onboarding documentation, including Employee Handbook, and explain company policies and procedures. Enter and maintain accurate HR-related data in HRIS systems, ensuring timely updates and compliance with audit standards. Partner with COE Benefits Specialist to orient new employees to company benefits and assist with enrollment process, ensuring accuracy and timely completion. Act as the primary point of contact for new hires, addressing questions and concerns during onboarding and throughout their first 90 days. Continuously assess and enhance the onboarding experience based on employee feedback and HR best practices.
Changes in Terms of Employment :
Prepare Personnel Action Forms and distribute for signatures, adhering to policies and procedures. Ensure timely input of data into HRIS and other required systems.
Employee Inquiry Management via IEMHR Shared Services Inbox:
Monitor and manage the IEMHR shared services email inbox, serving as the first point of contact for employees seeking assistance with HR-related questions or issues. Efficiently triage, categorize, and prioritize incoming emails to ensure each inquiry is addressed appropriately and in a timely manner. Respond to routine questions related to payroll, benefits, attendance, HR policies, and general inquiries, escalating more complex or sensitive matters to the appropriate HR team members. Coordinate responses through COE / Shared Services, or on-site HR resources as necessary to achieve rapid responses to inquiries. Ensure alignment with internal service expectations and response timelines, tracking follow-up and resolution as needed. Maintain a high level of professionalism and confidentiality in all communications. Identify recurring topics or issues from incoming emails to help inform process improvements and FAQ documentation.