SVP, Client Success

Remote - United States

first seen Oct 12, 2026updated Oct 12, 2026

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archived Oct 12, 2026

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Job Title: SVP, Client Success Location: Remote - US Only About InMarket Since 2010, InMarket has been the leader in 360-degree consumer intelligence and real-time activation for thousands of today’s top brands. Through InMarket's data-driven marketing platform, brands can build targeted audiences, activate media in real time, and measure success in driving return on ad spend. InMarket's proprietary Moments offering outperforms traditional mobile advertising by 6x.* Our LCI attribution platform, which won the MarTech Breakthrough Award for Best Advertising Measurement Platform, was validated by Forrester to drive an average of $40 ROAS for our clients. *Source: Wordstream US Google Display Benchmarks for Mobile Media

About the Role

We are hiring a Senior Vice President, Client Success to own the post-sale engine of the business. This is a single point of accountability for how clients experience us after the contract is signed; across Activation, Measurement, and Audiences. The right person has scaled a client-facing organization through stage transitions; from heroics to systems and knows how to do it without breaking the relationships that carried the company to this point.

Read the full posting ↓

Scope and Structure

Function What this leader owns Client Operations Campaign and program delivery, onboarding, implementation, and QA Service-level definition and adherence; escalation management Capacity planning, workflow design, tooling, and automation Delivery margin and cost-to-serve Monthly delivery and billing reconciliation Account Management Retention, renewal, and expansion across the client base Account planning, lifecycle touch points, and executive relationship coverage Growth targets by business line and by account tier Voice-of-client feedback into product and commercial strategy Financial data integrity, CRM hygiene, forecasting precision Cross-Line Integration One coherent client experience across Activation, Measurement, and Audiences Shared operating rhythm, definitions, and reporting across all three lines Partnership with the GMs, Sales, Product, and Tech on joint accountability Organization Structure, hiring, leveling, and succession for the combined function Developing the next layer of operations and account leadership Culture, retention, and engagement of a client-facing team

Establish the operating system

What you Bring:

Learning velocity. You can point to a time you were dropped into unfamiliar territory — a new category, a new function, a new kind of client — and became genuinely useful faster than anyone expected. You know precisely what your current development edge is and you can name it without being asked twice. Depth in one half, credibility in the other. You have led either operations or account management at real scale, and you have enough hands-on exposure to the other to be credible on day one and expert within two quarters. We are not requiring that you have already run both. Operational rigor. You run on data and cadence. You can build a forecast, defend a number, design a workflow, and hold a team to a service level — and you enjoy it. AI fluency, applied. You have already used AI to change how a client-facing team works — not attended a workshop about it. You can point to specific workflows you helped redesigned, what it saved, where it failed, and how you brought a skeptical team along. You are opinionated about where AI belongs in client work and where it does not. Relationship instinct. Senior clients are familiar with your name. Internally, you build trust across functions that do not report to you, and you can hold a hard line without burning the relationship. Revenue accountability. You have carried or materially influenced retention, renewal, or expansion targets, and you know your actual numbers rather than a rounded story about them. Building something that did not exist. A team, a process, a function, a service line. You have been the person who made structure where there was none — whether or not you were the most senior person in the room when it happened. People leadership. You have led teams including at least one layer of managers, or you can show clearly why you are ready to. You have hired well, and you have addressed underperformance rather than waiting it out. Experience level. Roughly 8–12 years in client-facing operations, account management, or customer success, with at least 3 years leading teams. We will weigh trajectory as heavily as total tenure.

Strongly preferred

Managing a team responsible for $25M+ annual revenue. Bonus points for scaling that exponentially Background in adtech, martech, data, measurement, retail media, or agency-facing SaaS — comfort with audience data, campaign activation, and attribution or incrementality measurement. Experience serving brands and agencies simultaneously, with the political nuance that it requires. Multi-product environment where the same client buys more than one thing. Experience in a company that went through a real stage change — growth, acquisition, or professionalization — whether or not you were the one leading it. Benefits Summary Competitive salary, stock options, flexible vacation Medical, dental and Flexible Spending Account (FSA) Company Matched 401(k) Unlimited PTO (within reason) Talented co-workers and management Agile Development Program (For continued learning/professional development) Paid Paternity & Maternity Leave For candidates in California, Colorado, and New York City, Illinois, Minnesota, New Jersey, Vermont and Massachusetts the targeted base salary range for this role is $189,156 - $222,694. Actual salaries will vary depending on factors including but not limited to work experience, specialized skills and training, performance in role, business needs, and job requirements. Base salary is subject to change and may be modified in the future. Base salary is just one component of InMarket’s total rewards package that also may include bonus, equity, and benefits. Ask your recruiter for more information! At InMarket, diversity is not just a value, it’s the very essence of who we are. It’s about recognizing and celebrating the unique perspectives each of us brings, from our colleagues to the communities we serve.We are committed to embracing the full spectrum of backgrounds, beliefs, abilities, and life experiences, knowing that this diversity strengthens us. At InMarket, our commitment to Diversity, Equity, and Inclusion means valuing each individual’s unique contributions. Together, we thrive. InMarket is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.