The posting, in LivePerson's own words
archived Oct 2, 2026LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences. At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
We are seeking a highly skilled and technically competent Senior Support Engineer to join LivePerson's Customer Support team. As a Senior Support Engineer, you will play a crucial role in providing the best solutions to our customers by serving as the senior technical focal point for the EMEA region. Collaborating seamlessly with global customers and internal stakeholders, you will utilize your deep analytical skills, alongside your expertise in web technologies, SQL, and networking, to drive high-impact resolutions and elevate the technical knowledge of the entire support organization.
Read the full posting ↓
You will:
Be the senior technical focal point of customer issues raised within the EMEA region. Troubleshoot and resolve complex technical issues raised by global customers, maintaining high customer satisfaction. Take ownership of escalated issues and work to resolve advanced technical problems. Become a Subject Matter Expert for assigned technical areas or platform features, working closely with product developers to build knowledge in support troubleshooting tools and methods. Act as the primary support liaison between customers, Product Management, Engineering/R&D, and various business units. Serve as the "voice of the customer," providing valuable insights and feedback to development and service teams regarding recurring issues. Mentor and educate team members, empowering them to handle technical escalations effectively and reducing the overall number of technical escalations. Determine pain points, analyze recurring issues, and contribute to the development of processes and requirements for better customer support tools and solutions. Lead or participate in the Support organization’s internal projects.