The posting, in Mode Mobile's own words
archived Oct 27, 2026Who We Are ( Mode.Inc )
Mode is a fast-growing technology company building businesses at the intersection of AI, data, mobile apps, and digital experiences. Our portfolio of mobile apps and digital products reaches 100M+ monthly active users across a global audience. We continue to accelerate growth through product innovation, strategic acquisitions, and emerging business opportunities. Mode was recognized by Deloitte as the #1 fastest-growing software company in North America on the 2023 Technology Fast 500. Today, we are building our next phase of growth, including expanding Mode's AI and data business and developing direct relationships with companies that can benefit from the data and capabilities we have built.
Our Team and Culture Drive Our Success
Our team is the heart of our culture. We value innovation, collaboration, and curiosity, with a passion for getting things done. We strive to hire and cultivate the best team members and foster a culture of open communication and transparency. We are driven and hard-working but also committed to having fun along the way. We allow OKRs to guide us, assume positive intent, sometimes agree to disagree and commit, honor our commitments, seek to accomplish more with less, and encourage everyone to speak up as our team owns our company’s success. You can read more about our team and how we work here .
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The Role
We are looking for a Senior Fraud Analyst to join our Customer Success team and protect the Mode Mobile ecosystem from fraud and abuse. In a rewarded app, users earn real money and rewards, so every fraudulent account costs us directly: rewards paid to users who did not earn them, partner reversals, wasted acquisition spend, and a worse experience for the real users who earn with us. How well we stop fraud affects our margins, our relationships with advertising and offer partners, and the trust of our community, which makes this one of the highest-impact roles on the team. You will review our fraud data, investigate accounts to decide whether they are fraudulent, analyze Mobile Measurement Partner (MMP) and partner network data to find invalid and fraudulent traffic, and track fraud trends across our rewarded apps, with a primary focus on the Mode Earn App and EarnWise. Fraud in this space changes fast: multi-accounting, device farms, emulators, VPN and proxy abuse, bots and AI-driven automation, shared payout accounts, and offer manipulation all show up in rewarded apps. You will stay ahead of them by turning what you learn into rules, safeguards, and recommendations that stop fraudulent users while keeping the experience smooth for legitimate ones. You will work closely with Customer Support, Product, Engineering, Growth, and our partners, and you will be the team's expert on fraud. You will set review standards, mentor teammates, and report to leadership on fraud losses, trends, and results. We are looking for someone who is comfortable owning decisions, working with incomplete data, and measuring the impact of their work.
Our AI-Native Team
Our Customer Success team, which includes Fraud, is AI native. We use AI in our daily work to summarize account histories, analyze large data exports, find patterns across large sets of accounts and events, draft case notes and reports, and speed up routine reviews. This lets us cover more ground than manual review alone, so analysts can spend their time on the hardest cases and on building better defenses. Analysts make every final decision on whether an account is fraud and review AI-assisted findings before acting on them. As a senior member of the team, you will help define how to apply AI to our fraud workflows and how we keep it accurate and safe. You do not need any experience with AI. A willingness to learn is a requirement: we expect everyone on the team to learn our AI tools and workflows, try new approaches, share what works, and say so when something does not. We will teach you the tools we use and how we use them.