The posting, in N26's own words
archived Sep 9, 2026Relocation to Madrid is required for this role.
About the Role
We are looking for a Compliance & Prevention Associate to join our Complaints Management & Prevention team on our journey to bring N26 Operations to the next level. Reporting directly to the Complaints Compliance & Prevention Manager, you will serve as the operational engine executing regulatory remediation deliverables, conducting deep-dive Root Cause Analyses (RCA), performing data population reconciliations, and enforcing compliance checks on complaint handling output across all of our markets with focus on Germany.
Read the full posting ↓
What You Will Do
Remediation Execution: Crucial role in audit findings compliance and remediation, working directly with auditors, remediation teams and management to assure timely delivery of projects and initiatives. Compliance Maintenance: Draft and update Written Orders (SfOs), Work Instructions, process maps, and operational guidelines to resolve open regulatory action items. Case-Level RCA Investigations: Perform deep-dive case investigations across different complaints’ markets to identify underlying technical, process, or operational root causes rather than surface-level symptoms. Audit Evidence Compilation: Collect, verify, structure, and archive Test of Design (ToD) and Test of Effectiveness (ToE) evidence packages for internal and external control reviews. Quality & Output Compliance: Support qualitative and quantitative compliance verification on complaint output, validating SLA calculations, delay communication triggers, and conflict-of-interest checks. What You Will Bring
Minimal requirements:
4+ years of proven experience in compliance controls, assurance, banking operations or complaints management in German financial space, full working proficiency in German language. Background & Experience: professional experience in consulting, assurance functions, financial regulation, banking quality assurance, or audit support. Functional & Technical Knowledge: Practical understanding of the complaint lifecycle under BaFin MaBeschwer, PSD2, and MaComp standards. Solid working experience with case management and data analysis. Analytical Depth: Strong capability to conduct root cause investigations, trace data discrepancies across multi-system environments, and produce clear, structured process documentation. Languages: Fluent English required as well as professional working proficiency in German.