The posting, in Nebius Group's own words
archived Sep 9, 2026About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
About the team
The Customer Experience team at Nebius handles thousands of requests every month — quota applications, billing operations, planned enterprise cluster upgrades, and incident notifications. Volume has grown 130% over seven months and continues to grow alongside our customer base. We are building a dedicated automation team to turn repetitive manual work into scalable, maintainable systems: LLM-powered agents, self-service flows, and infrastructure tooling. The goal is to make Customer Service capacity independent of headcount growth.
Read the full posting ↓
The role
We are looking for a technical leader to build and lead this team. You will start as an individual contributor, establishing the technical foundation, then take on management responsibilities as the team grows — without stepping away from hands-on engineering work.
Your responsibilities will include:
Design and build automated systems that handle thousands of support operations per month — quota requests, billing, account management, DSR Develop LLM-powered agents that help support engineers resolve complex tickets in real time Create tooling for planned cluster operations: Terraform automation, runbook execution, Soperator integration Build self-service flows that reduce load on the support team without degrading the customer experience Hire and grow a team of automation engineers Define the technical roadmap together with the Head of Customer Service Build integrations with Jira, billing APIs, and internal Nebius systems Track key metrics: automation rate, ticket deflection, engineer hours saved