The posting, in Nebius Group's own words
archived Sep 29, 2026About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
About the team
The Customer Service team at Nebius handles thousands of requests every month — quota applications, billing operations, planned enterprise cluster upgrades, and incident notifications. Volume has grown 130% over seven months and continues to grow alongside our customer base. We are building a dedicated automation team to turn repetitive manual work into scalable, maintainable systems: LLM-powered agents, self-service flows, and infrastructure tooling.
Read the full posting ↓
The role
We are looking for an Automation Engineer to design and build systems that move repetitive Customer Service work into automated flows. You will work directly with ticketing system data, build LLM agents, develop self-service flows, and integrate solutions with internal Nebius systems.
Your responsibilities will include:
Build agents and scripts to automate quota request processing — the largest single category of manual engineer work in the queue Develop self-service flows for billing and DSR requests: payment method updates, account deletion, marketing opt-out, invoice retrieval Build and maintain LLM-powered agents that help support engineers handle complex tickets in real time Develop N8N workflows for customer notifications and event-driven processes Integrate solutions with Jira API, billing API, and internal Nebius systems Contribute to tooling for planned cluster operations (, runbooks) Maintain and improve existing automation as ticket volumes grow