The posting, in Parloa's own words
archived Sep 29, 2026About Parloa
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale.
About the role:
As our Social & Influence Lead , you’ll own how Parloa shows up in the conversations shaping our market: making our corporate channels worth following, positioning our executives as influential voices, and building relationships with the people our audience already listens to. This isn’t a passive social media management job. It’s an influence-building job.
Read the full posting ↓
Areas of ownership:
You’ll own Parloa’s LinkedIn, X, and emerging social accounts, making them feel less like corporate distribution channels and more like content people want in their feeds.
You’ll:
Define what Parloa talks about and how we sound on social media and communities. Turn launches, industry news, research, events, and company moments into content people want to engage with. Connect and amplify the best ideas coming from our executives, creators, customers, and the industry. Experiment with writing, video, data, humor, and new formats. Say no to content that exists only because someone thinks we should post it. Plan and execute Parloa’s social media editorial calendar. Own the social media metrics/KPIs, using the data to identify social media opportunities.
Who are you:
More than 5 years of experience in managing social media and growing online communities. Are an exceptional editor and writer who can spot a great hook and protect a sharp, human voice. Understand how ideas, people, and narratives spread online because you’re genuinely immersed in B2B tech. Know what makes someone — or a brand — worth following. Can manage agencies and keep external partners accountable without becoming dependent on them. Know how to build genuine relationships with influential people. Are comfortable pushing for a stronger point of view when the safe version is forgettable. Move quickly when something interesting is happening.