The posting, in Parloa's own words
archived Oct 12, 2026About Parloa
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role:
We are looking for a Staff UX Researcher to join our Design team and shape how research informs the products we build. You will be a hands-on researcher, leading qualitative and quantitative research into our most important and ambiguous customer and product questions. Working closely with Product, Design, Engineering, AI, and leadership, you will turn what we learn into insights that shape product decisions and strategy. Alongside your research, you will establish and evolve our Research Operations. Our embedded Product Designers already conduct research within their product teams. You will enable them to do this effectively while building the practices, tools, and systems that strengthen and scale research across Parloa. You will research both the people who build and manage AI agents and the customers who interact with them. This creates complex questions around how people understand, trust, control, and collaborate with AI, and how expectations and behaviors change as AI becomes increasingly capable.
Read the full posting ↓
Areas of ownership:
Lead hands-on research into our most important and ambiguous customer and product questions, using qualitative and quantitative methods from problem framing and study design through analysis, synthesis, and communication. Shape product decisions through research by uncovering needs and opportunities, challenging assumptions, and ensuring customer evidence informs product direction, priorities, and strategy. Enable Product Designers to conduct high-quality research independently through coaching, methodological guidance, and lightweight research practices. Establish and evolve Research Operations that make research easier, faster, higher quality, and more scalable, including participant recruitment, tooling, governance, research practices, and knowledge management. Build organizational knowledge by connecting research across teams and studies, making existing insights accessible, and identifying broader patterns, knowledge gaps, and strategic insights that individual teams may not see.
Who you are:
You are an excellent mixed-method researcher , with deep qualitative expertise and strong quantitative research skills. You know how to combine methods and sources of evidence to answer complex questions. You have experience researching across both complex B2B/expert and consumer/end-user experiences , and can adapt your approach to different users, contexts, and levels of expertise. You are comfortable starting with ambiguous product and customer problems , identifying what needs to be understood, and determining the right research approach rather than waiting for a predefined research brief. You have a track record of research influencing meaningful product decisions, priorities, or strategy , and can work effectively with Product, Design, Engineering, and senior leadership. You are strong at synthesis and storytelling , able to make sense of complex or contradictory evidence, connect insights across studies, and communicate what matters clearly to different audiences. You have experience enabling others to conduct high-quality research through coaching, frameworks, methodological guidance, or research practices. You have experience building or improving Research Operations and can create systems and practices that increase research quality and speed without introducing unnecessary process. You are comfortable creating clarity and direction in ambiguous, fast-moving environments, and influencing across teams and disciplines without relying on authority.