Premium Auditor II

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Premium Auditor II is responsible for conducting comprehensive premium audits across diverse industries using mail, phone, and virtual platforms. This role involves reviewing payroll records, tax returns, and financial documents to ensure accurate policy coverage and compliance with regulatory guidelines. The auditor applies classification codes using NCCI, PAAS, and state-specific requirements, thoroughly documents findings, and prepares detailed audit worksheets.

How You’ll Do It

Core Audit Execution Conduct comprehensive premium audits via mail, phone, and virtual platforms across various industries and business types. Review and verify payroll records, tax returns, 1099s, and supporting financial documentation with meticulous attention to detail. Analyze business operations to identify all relevant exposures and ensure proper policy coverage. Identify and apply appropriate classification codes using NCCI guidelines, PAAS, and state-specific bureau requirements. Document audit findings thoroughly and prepare detailed audit worksheets. Ensure all audit work complies with established business rules and regulatory guidelines. Insured Relationship Management & Communication Communicate professionally with policyholders via phone, email, and virtual meetings to gather required documentation. Conduct thorough interviews to understand business operations, employee roles, and exposure classifications. Explain audit processes clearly to insureds and address questions about documentation requirements. Build positive relationships while maintaining professional boundaries throughout the audit process. Handle initial concerns and questions about audit procedures (not billing-related issues). Coordinate schedules and follow up appropriately to ensure timely audit completion. Virtual & Technology-Enhanced Audit Capabilities Conduct virtual audits using screen-sharing and remote access technologies. Guide insureds through document sharing and virtual collaboration platforms. Utilize emerging audit technologies and software to enhance efficiency and accuracy. Adapt audit methodologies based on insured capabilities and preferences. Maintain security protocols for remote document review and virtual meetings. Data Analysis & Classification Expertise Analyze complex payroll structures, contractor relationships, and employee classifications. Research and apply appropriate workers' compensation classification codes across multiple states. Identify potential misclassifications and exposure gaps that could impact coverage. Review business operations for changes since policy inception that may affect classifications. Ensure proper documentation of all exposures for accurate premium calculations. Quality Assurance & Compliance Ensure all audit documentation meets regulatory standards and company policies. Complete audits within established timeframes while maintaining thoroughness. Maintain strict confidentiality of all insured information and business data. Process Development & Continuous Improvement Provide regular feedback on audit procedures and technology effectiveness. Participate in process development meetings and contribute improvement recommendations. Document best practices and lessons learned for future training materials. Support implementation of new audit technologies and methodologies.