Education & Experience:
A Bachelor’s degree in any discipline
At least 7-10 years of experience working in technical customer support organizations. • At least 3 years’ experience as a people manager in support organizations, including a proven track record of hiring and mentoring employees.
General Skills
Excellent written & verbal communication skills
Planning, Decision Making, Staffing, Process Improvement
Excellent interpersonal and teamwork skills
Should ensure a high level of quality in process deliverables
Self-driven, proactive, hardworking, team-player with a good sense of humour • Should be open to work in any shift timing
Security and Privacy Responsibilities section:
This position carries special Security and Privacy Responsibilities for protecting the U.S. Federal Government’s interests:
Know, acknowledge, and follow system-specific security policies and procedures;
Protect data and individual privacy per requirements and regulations;
Perform ongoing activities in compliance with service and contractual obligations;
Participate in role-based training, completing assignments on a timely basis;
Report security issues promptly, and aid investigation when needed;
Support controlled changes and vulnerability remediation activities; and
Work collaboratively with Information Security in designing, implementing, assessing or enhancing system-specific security and privacy controls.
Position Risk Designation section:
This position carries responsibilities and duties involving U.S. Government interests.
The selected incumbent may be subject to any or all of the additional background checks noted below:
Position Risk Designation: Non-Sensitive, Low Risk, Tier 1
Incumbents without access to U.S. Government data may be required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National Agency Check and Inquiries (NACI)).
Position Risk Designation: Non-Sensitive, Moderate Risk, Tier 2 (Public Trust)
Incumbents with access to U.S. Government data may be required to complete Standard Form 85P and undergo Tier 2 (T2) Investigation for non-sensitive positions designated Moderate Risk.
Position Risk Designation:Moderate Risk Law Enforcement (CJIS)
When hired for a position where access to Moderate Risk criminal justice information is required, the employee must complete a fingerprint-based national criminal history background check within 30 days after the employee’s start date.
Please send a copy of each approved / posted Position Description with the associated Req ID to fedramp@rubrik.com so we can keep them on file. Thanks!
Job Description section:
Job Requirements should state that the applicant is a US citizen and based on US soil.
The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
US Pay Range
$155,500 — $233,300 USD
Join Us in Securing and Accelerating the World's AI Transformation
Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.
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Inclusion @ Rubrik
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:
Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
EEO IS THE LAW
NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS