IT Support Technician

Scopely is looking for an IT Support Technicia n to join our IT team in Seville on an on-site basis, working 4-5 days a week from the hub. At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. The IT/Ops team keeps everything behind the scenes running smoothly and we make sure all teams are equipped and connected - whether across the office or halfway around the world. AV struggles? Don’t worry, we’ve got this.

What You Will Do

This role provides dependable, hands-on support for our people, devices, applications, and workplace technology. You will be a trusted first point of contact, owning requests through resolution and helping create a smooth, secure, and positive support experience. Be employees' first point of contact via service desk, email, chat and in person Triage, prioritize, and own tickets in Jira through resolution, with accurate details and timely communication Troubleshoot complex workstation, connectivity, and collaboration-tool issues across macOS, Windows, iOS, and Android; escalate with clear context when needed Handle onboarding, offboarding, and device provisioning/deprovisioning Administer identity and access tools: Google Workspace, Okta, JumpCloud, Microsoft 365 Configure and secure devices using endpoint-management tools (MDM) Support office connectivity, VPN, meeting rooms, and AV setups Maintain organized equipment storage and accurate inventory records Maintain documentation, runbooks, and knowledge-base articles Use AI tools responsibly to speed up ticket handling and knowledge discovery Spot recurring issues and drive process, automation, and self-service improvements