The posting, in Soho House & Co.'s own words
archived Oct 28, 2026Scope of the Job
The F&B Operations & Hotel Manager leads the daily guest experience and hotel operation at The Willows, a 17-room inn, provides restaurant floor leadership at Le Vallauris, and oversees operational delivery at O’Donnell House, the event venue. Reporting to the Area General Manager, this hands-on leader combines hotel and restaurant expertise to maintain service standards, develop the team and deliver commercially sound operations across the three properties.
Schedule and Property Coverage
Work three days per week at The Willows and two days per week at Le Vallauris, including two evening floor-management shifts on the current Restaurant Manager’s days off. Coordinate O’Donnell House event oversight within the weekly schedule, agreeing any adjustments and property coverage with the Area General Manager and Events team. Work a flexible mix of daytime and evening shifts. Availability on weekends and holidays is required, with schedules reflecting guest demand and the event calendar.
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The Willows Hotel Operations
Lead the daily operation of the 17-room inn, including Innkeepers, guest arrivals and departures, reservations follow-up, room readiness and coordination with Housekeeping. Conduct daily property walks, including room and public-area inspections. Oversee room releases, room tours, guest preferences, service recovery and follow-through on guest feedback. Oversee breakfast, pool and room service, Golden Hour, minibar and turndown standards. Ensure teams can plate and deliver food, prepare the approved beverage selection and manage service alongside reception duties. Coordinate maintenance needs with the Property and Grounds Manager following daily walks. Log issues, agree priorities and timelines, and verify repairs are completed while protecting the guest experience.
Programming and Guest Experience
Own a forward-looking programming calendar for The Willows, including music, wellness, intimate events, seasonal activities and holiday programming suited to the inn and its guests. Work with Events, Marketing, Membership and local partners to plan, promote and deliver programming within agreed budgets, venue permissions and operating hours. Review attendance, guest feedback and commercial results; adjust programming to support guest satisfaction, repeat visits and room demand.
Le Vallauris Restaurant Operations
Act as manager on duty for two evening services weekly on the Restaurant Manager’s days off, and cover their vacations. Agree any schedule changes and Willows coverage with the Area General Manager; maintain clear handovers. Lead pre-shift briefings, allocate sections and break coverage, check dining-room and bar readiness, and remain visible on the floor throughout service. Coordinate with the kitchen and bar on service timing, menu knowledge, allergies, beverage standards and guest requests; resolve issues promptly and professionally. Coach servers, bartenders, runners and bussers on steps of service, guest recognition and presentation. Complete closing checks and communicate service, staffing and financial issues to the Restaurant Manager and Area General Manager.
O’Donnell House Event Operations
Oversee venue readiness and operational delivery in partnership with the Events Manager, Sales, culinary, maintenance and external suppliers. Review event orders and attend planning meetings to confirm staffing, setup, service requirements, equipment, access, timings and breakdown arrangements. Ensure each event has a designated operational lead and adequate coverage; attend key events as scheduled and coordinate guest recovery or escalations. Protect the property through pre-event and post-event inspections, safe working practices, inventory controls and timely reporting of damage or maintenance needs.