Product Operations Engineer, Government Applications Special Programs

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. PRODUCT OPERATIONS ENGINEER, GOVERNMENT APPLICATIONS SPECIAL PROGRAMS This team focuses on operating and deploying AI capabilities (models, APIs, tools, and integrations) for U.S. federal agencies. You'll work closely with product, research, infrastructure, and legal/governance teams to make AI and future models maximally useful for missions while upholding SpaceX's standards, transparency, and ethical standards. Product Operations Engineers are responsible for the health, performance, and stability of the services that power these missions. You own the full end-to-end cycle of service reliability—from responding to outages to improving codebases and building lasting solutions. You will tackle critical issues for key government customers, introduce observability into complex systems, address technical debt in essential codebases, and inform strategic investments in core products. We are looking for engineers who enjoy deep-dive troubleshooting, feel strong ownership over the problems they encounter, and recognize the urgency of customer-facing outages. During periodic on-call shifts, you will respond to automated alerts, investigate issues reported by customers, and share technical expertise with adjacent product teams.

RESPONSIBILITIES:

Own the health, performance, and stability of integrations between frontier AI models (e.g., Grok family) and government systems, platforms, and data environments Continuously invest in documentation, metrics, monitors, and other troubleshooting tools that keep these services observable and operable Tackle critical issues for key government customers: respond to automated alerts, investigate reported problems, and drive lasting fixes Partner with agency stakeholders and adjacent product teams to understand operational needs, share technical expertise, and iterate based on real-world feedback. Partner with agency stakeholders to understand requirements, prototype solutions, and iterate rapidly based on real-world feedback Address technical debt in essential codebases and inform strategic investments in core products Participate in on-call rotations during business hours and occasional weekends, maintaining resilient, high-uptime production systems