The posting, in Starburst's own words
archived Oct 21, 2026About Starburst
Starburst delivers enterprise intelligence at scale by giving organizations secure, governed access to all their data, wherever it lives. Built for distributed data environments, Starburst helps enterprises power AI and analytics without the cost and complexity of traditional data consolidation. With open standards including Trino and Apache Iceberg, Starburst enables trusted access to complete enterprise context while helping organizations avoid vendor lock-in. Leading global enterprises trust Starburst to fuel AI, analytics, and enterprise intelligence. Learn more at starburst.ai .
About the role
As a Starburst Data Customer Support Engineer , you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration and cluster issues to ensure our customers can maximize their experience with Starburst products. Additionally, this role serves as a liaison to ensuring that customers receive appropriate and timely service. We’re looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed. Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.
Read the full posting ↓
As a Customer Support Engineer at Starburst you will :
Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows Contribute to our customer-facing self-serve knowledge base Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction Enthusiastically participate in ongoing personal learning including active participation in team training and development. Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers