The posting, in SumUp's own words
archived Sep 3, 2026Customer Support Agent with Spanish and Portuguese (Barcelona based, onsite) SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 36 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships. As a Customer Support Agent for the Spanish and Portuguese market, you will be the voice of our company.
What you’ll be doing in this position:
Supporting our Spanish and Portuguese-speaking customers by phone, email, chat and social media channels Supporting our merchants for all questions and inquiries about our POS solution You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants
Read the full posting ↓
You’ll be great for this position if you have:
Multi-tasking skills Excellent verbal and written communication in English, Spanish and Portuguese Problem solving attitude Experience with CRM systems Demonstrated ability to work in team and also independently
Why you should join SumUp:
🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup 🥗 Restaurant tickets 🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education 🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp 🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team #SumUpOps This job is on-site in Barcelona, Spain. To review your application, please send your resume in English!