The posting, in Tide's own words
archived Oct 26, 2026A BOUT TIDE
At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
Tide facts:
Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg
Read the full posting ↓
ABOUT THE TEAM
As an Onboarding KYX Team Lead you will be responsible for a team of KYX analysts in Bulgaria , whose role is to conduct stringent checks and due diligence at the Onboarding stage. You'll have a dynamic variety of tasks on a day-to-day basis and face challenges that often require a unique solution.
ABOUT THE ROLE
Leading the daily workflow assignment, ensuring all tasks are distributed correctly and completed on time. Being the subject matter expert on KYC, corporate due diligence and AML risk and managing a team of analysts. Resolving the issues raised by analysts and escalations by stakeholders. Leading and coordinating the CDD and EDD reviews of low, medium and high risk members. Mentoring Analysts, monitoring their progress, goals, and removing blockers that prevent them from performing well. Liaison between different departments and team leads of other teams - coordinating across different business areas to achieve a common goal. Suggesting and executing procedural improvements. Acting as an escalation point for your teammates. Managing other tasks and Remediation Activities as assigned. Steering and overseeing individual and team KPIs / OKRs Keeping yourself abreast about latest changes in KYC/ AML policies and implementation of same at team operational level
WHAT WE ARE LOOKING FOR
You have previous KYC experience. You have proven yourself as KYC team leader You have expertise in Risk & AML understanding of merchants. You have excellent verbal, written and interpersonal communication skills in English. You have outstanding customer service skills and dedication to providing exceptional customer care. You are a highly motivated, enthusiastic and driven individual with a never say die attitude capable of maintaining the morale of the team in any situation. You are a self-motivator and self-starter. You are highly data driven and have good capabilities in Excel. You are focused on quality. Proficient in German You are able to adapt well to change and successfully set and adjust priorities as needed. You are a Multi-tasker who can manage multiple streams of work concurrently. WHAT YOU’LL GET IN RETURN 25 days paid annual leave 3 paid days off for volunteering or L&D activities Extended maternity and paternity leave covered by the company Personal L&D budget Additional health & dental insurance Mental wellbeing platform Fully covered Multisports card Food vouchers Snacks, light food, drinks in the office WFH equipment allowance Flexible working from home Sabbatical Leave Transportation bonus to cover office commute under the hybrid work arrangement