The posting, in Verkada's own words
archived Sep 10, 2026Who We Are
Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.
About the Role
Our team drives global demand and supply planning across all hardware product lines, optimizing forward and reverse inventory across regional warehouses to fulfill customer demand. We keep hardware moving through its full lifecycle. As our supply chain continues to evolve with the growing business, we’re looking for a Supply Chain Manager for Aftermarket Operations to own the strategy and outcomes for our products' full post-sale lifecycle — refurbishment, spare parts, end-of-service, and non-revenue inventory. You'll manage key vendor relationships directly, make planning and disposition calls in your areas, and partner closely with engineering and quality teams to support failure analysis on warranty returns. We are committed to a thriving in-office culture. This role requires that you be on-site at our office in San Mateo, CA 5 days a week.
Read the full posting ↓
What You'll Do
Refurb Strategy & Vendor Ownership: Own the strategy for which products get refurbished and where, and when to sunset a product from the program. Directly manage our primary refurbishment vendor relationship and own production planning and prioritization across refurb sites to keep throughput aligned with demand. Refurb Quality & Production Oversight: Own quality control standards for refurbished units and drive resolution when quality or output falls short. Partner with internal stakeholders to manage the day-to-day operations. Spare Parts Program Ownership: Own spare parts strategy end-to-end — from setup and stocking decisions through fulfillment — including the internal and external catalog and ordering experience. Define the spares approach for products approaching or past end-of-service. End-of-Service Strategy: Own the strategy and operational execution for transitioning products through end-of-service, balancing customer impact, cost, and inventory exposure. Non-Revenue Inventory & Disposition: Own the KPIs for non-revenue and returned inventory turnaround, and set the disposition rules that determine how returned inventory gets processed, resold, or retired. Drive fulfillment of non-revenue demand across the business. Warranty Program Support: Serve as the supply chain counterpart to quality and engineering teams on warranty returns — helping stand up and refine triage processes at our refurb center as needs evolve, and ensuring engineering gets the units they need for deeper investigation without delay.