Program Manager, Vendor Service Delivery Lead

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. The Driver Understanding Software Quality & Experiences Operations team (DUSQE Ops) is at the heart of ensuring the safety, reliability, and quality of the Waymo Driver. Our mission is to build an adaptable and scalable operation, increasingly powered by AI, to deliver the crucial insights necessary to confidently deploy and grow Waymo's autonomous vehicle service. Waymo is experiencing unprecedented growth, rapidly expanding into new cities and launching new vehicle platforms. DUSQE Ops is critical to this expansion, enabling us to scale safely and efficiently. The Vendor Service Delivery & Strategy team within DUSQE Ops owns vendor delivery and performance management at scale and drives continuous improvements in vendor performance and business outcomes. As a Vendor Service Delivery Program Manager, you will be responsible for a portfolio of vendor service delivery programs that span across multiple functional / technical areas in the operations domain.

You will:

Drive outcomes for large and complex vendor delivery programs that span multiple functions. Set up short/long term goals and priorities and drive delivery on projects and OKRs. Drive vendor service delivery excellence and transformative improvements through simplification, standardization, and automation of vendor management processes and solutions. Lead forecasting, workforce and budget planning, and plan-to-actuals spend monitoring processes. Hold partners accountable to SLAs, KPIs, budgets, and contractually committed operational improvements. Define and communicate priorities and resource allocation to vendor partners, provide delivery oversight and manage operational performance reporting. Communicate delivery status to stakeholders, and ensure achievement of customer-facing SLAs and defined operational targets. Anticipate risks to timelines and deliverables, and proactively develop mitigation and contingency strategies.