Senior Manager, FP&A (R&D and Operations)

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across 200+ specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your impact on our mission We are looking for a highly motivated and analytical Senior Manager, FP&A to support Zocdoc’s R&D and operations teams. In this role, you will use financial and operational insights to guide investment, headcount, and performance decisions. You will partner closely with functional leadership to support strategic planning, resource allocation, and operating efficiency. This role offers an exciting opportunity to shape decision-making in key parts of the business and play a pivotal role in driving financial performance and long-term success. You’ll enjoy this role if you are… A strategic thinker with deep analytical capabilities who turns data into better business decisions A strong business partner who builds trusted relationships and helps stakeholders navigate tradeoffs A people leader who enjoys coaching and developing others while raising the quality of team output Highly organized, with the ability to manage multiple priorities and planning cycles at once Comfortable navigating ambiguity, making decisions without a preexisting roadmap, and helping partners focus on what matters most A clear communicator who can distill complex concepts into actionable recommendations for different audiences Your day to day is… Lead FP&A business partnership across R&D and Operations, supporting budgets, forecasts, hiring plans, and investment decisions Partner closely with functional leaders to understand business drivers, evaluate tradeoffs, and guide resource allocation and prioritization decisions Own the planning and forecasting rhythm for supported functions, including timelines, assumptions, stakeholder inputs, and deliverables Lead, coach, and develop team members, setting clear priorities and raising the bar on analytical quality, stakeholder partnership, and execution Monitor performance against forecasts and targets, proactively identify risks and opportunities, challenge assumptions where needed, and recommend actions to improve outcomes Translate complex financial and operational questions into clear analyses, insights, and recommendations for Finance and non-Finance audiences Support strategic planning processes, helping partners evaluate investments, prioritize initiatives, and align decisions with company goals Improve planning processes, team workflows, and reporting approaches to increase consistency, efficiency, and decision usefulness Translating departmental and Finance priorities into clear team plans; managing competing demands by setting expectations, monitoring progress, and addressing risks early Leading ad-hoc analyses to support strategic initiatives and leadership priorities, directing the work of individual contributors and ensuring quality and rigor You’ll be successful in this role if you have… 8+ years of total experience in a financial analytical role such as strategic finance, FP&A, corporate finance, investment banking, private equity, or accounting 5+ years of experience in FP&A or a comparable finance role in a fast-paced environment 2+ years managing people, including responsibility for developing individual contributors, setting expectations, and owning outcomes delivered through a team Strong business partnership experience with senior functional leaders, ideally in R&D or Operations Expertise in financial modeling and reporting with advanced Excel proficiency Strategic mindset with strong problem solving and consistent delivery. Experience with FP&A systems and tools such as Planful or similar platforms is a plus Excellent communication and presentation skills Strong influencing and collaboration skills, with the ability to work effectively across functions and levels of the organization Relevant industry exposure in technology, healthcare, and/or consumer marketplaces is a plus

Benefits

Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $150,000 — $215,000 USD