The posting, in Zoro's own words
archived Sep 9, 2026Company Summary Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!
About the role
Zoro's Foundational Engineering group builds the platform that lets our engineering and data teams move fast and ship reliably. Two teams sit at the core of this: Cloud Platform, which owns our GCP infrastructure and the self-service tooling that gives product teams control of their cloud footprint, and Software Delivery Platform, which owns the end-to-end developer tooling that spans local development, ephemeral testing environments, integration and load testing, and CI/CD automation. We're looking for a Senior Technical Product Manager to bring product discipline to these platform-as-product efforts. This is a greenfield opportunity to establish how we define, prioritize, and measure investment in engineering infrastructure — with direct influence over the pace and quality at which hundreds of engineers deliver software. Why this role This is a high-visibility, high-impact position with real whitespace. Platform engineering at Zoro is mature enough to have strong teams and meaningful infrastructure, but early enough in its product thinking that the person who takes this role will shape how we do it — the discovery process, the roadmap cadence, the success metrics, the relationship with engineering customers. If you want to build the product discipline for engineering infrastructure rather than inherit it, this is that role.
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What you'll do
Strategy & Roadmap Establish and maintain a unified product strategy and roadmap across Cloud Platform and Software Delivery Platform, grounded in the needs of your internal engineering customers. Translate platform capabilities into a coherent, self-service SDLC experience that reduces friction from local development through production deployment. Define how platform investment connects to measurable engineering outcomes — developer velocity, deployment frequency, reliability, and adoption. Discovery & Prioritization Build and run a continuous discovery process with internal customers (product engineering, ) to surface unmet needs, pain points, and adoption barriers. Maintain a prioritized backlog that balances strategic capability-building with near-term engineering customer needs. Partner with engineering leads to evaluate build-vs-buy decisions and platform architecture choices through a product lens. Execution Partnership Work closely with engineering managers and tech leads on both teams to align roadmap, dependencies, and delivery cadence. Define acceptance criteria and success metrics for platform initiatives; hold the team accountable to outcomes, not just outputs. Remove ambiguity and drive clarity on scope, sequencing, and trade-offs. Adoption & Value Realization Own the adoption lifecycle for platform tooling — from awareness and onboarding to sustained use and customer satisfaction. Establish feedback loops that make it easy for engineering teams to surface issues, request capabilities, and understand what's coming. Communicate platform progress and impact to engineering leadership and stakeholders. What you'll bring 5+ years of experience, with at least 2 years focused on technical or platform products (developer tools, infrastructure, internal platforms, or similar). Hands-on technical background — you've built software or worked closely enough with infrastructure and cloud environments that you can engage credibly with engineers on architecture, trade-offs, and implementation complexity. Experience with cloud infrastructure and ecosystems — familiarity with GCP (or comparable hyperscaler), containerization, infrastructure-as-code, and modern software delivery practices. Strong product instincts for internal customers — you know how to run discovery with engineers, translate pain points into product requirements, and define success for a product where adoption is never mandated. Structured prioritization and roadmap management skills — you can hold a long-term vision while making pragmatic near-term decisions, and you communicate those trade-offs clearly. Excellent cross-functional collaboration — comfortable influencing without authority, aligning engineering, platform, and leadership stakeholders around a shared direction.