Technical Director, Account Delivery - (Full-time)

Chicago, ILTechnology: DevelopmentFull Time

Posted$160K to $180K a yearfirst seen Nov 6, 2026posted Nov 5, 2026

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The posting, in Bounteous's own words

archived Nov 6, 2026

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Bounteous is a global AI Services firm where agentic engineering and human experience converge to deliver transformative business outcomes for the enterprise. We help organizations design, build, and scale AI-driven products, platforms, and processes. With more than 5,000 team members worldwide, Bounteous delivers AI that sticks, powering adoption and outcomes that move organizations from experimentation to true transformation. Bounteous is backed by New Mountain Capital, a New York-based growth-oriented investment firm that emphasizes business building.

About the Role

The Technical Director is the senior-most delivery and technical leader on the ground for the account. You are accountable for two things above all: the client's success and the quality of what we deliver. You are the trusted technical voice to the client's senior technical leadership, and you hold final technical authority over how solutions are designed, built, and shipped across every workstream. This is a hybrid role: part hands-on technical leader, part delivery executive. You lead the delivery organization day to day through Technical Delivery Managers, Program/Project Managers, Architects, and Product Managers. You also carry secondary responsibility for account profitability and for identifying growth opportunities, in partnership with the Client Partner.

Read the full posting ↓

Priority order when tradeoffs arise:

Client success and delivery quality Technical integrity of the solution Skill development Account growth Account profitability (margin)

Information Security Responsibilities

Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.) Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Primary Responsibilities:

Client success Serve as the primary technical relationship for the client's senior technical leadership, with regular on-site presence and a standing cadence of executive touchpoints. Own client satisfaction for delivery: gather feedback proactively, surface risks and concerns early, and close the loop with visible action. Lead resolution of client-facing escalations. Be the person the client calls when something is at risk. Delivery quality and execution Own end-to-end delivery outcomes across all workstreams: schedule, scope, quality, and release readiness. Set and enforce quality standards: definition of done, code and architecture review practices, testing and release criteria, defect and rework thresholds. Run the delivery organization through Technical Delivery Managers, Program/Project Managers, Architects, and Product Managers. Set direction, remove blockers, and hold leaders accountable for outcomes. Be accountable for core delivery KPIs: on-time delivery, quality (defect escape rate, rework), client satisfaction, and team health. Technical authority Hold final authority over technical direction for the account's delivery , including solution design, architecture, and technology choices. Architects and Principal Architects advise and design; you decide. Participate directly in solution design, architecture reviews, and technical deep dives. Validate that any solution is credible and deliverable before it reaches the client, and redirect the approach when it is not. Resolve technical escalations and disputes. Consult with Principal Architect(s) and the broader architecture practice, particularly where decisions touch firm-wide standards or reusable assets. Agentic / AI-assisted delivery Own the responsible adoption of the account's agent-orchestrated development model: approved tooling, human review and quality gates, security, IP and data-handling controls (including PHI/PII where applicable), and measurement of productivity and quality impact. Ensure delivery teams are trained and that AI-assisted output meets the same quality bar as any other work. People leadership Mentor and coach Technical Delivery Managers, Architects, Program/Project Managers, and Product Managers. Step into the hardest technical and delivery problems and build the account's bench. Approve staffing and resourcing changes within account guardrails; manage onshore/offshore coordination across time zones and delivery locations.

Technical Director, Account Delivery - (Full-time)

The posting, in Bounteous's own words

About the Role

Priority order when tradeoffs arise:

Information Security Responsibilities

Primary Responsibilities:

Secondary Responsibilities:

Qualifications:

Preferred: