The posting, in Cin7's own words
archived Nov 13, 2026NZ Hi-Tech Company of the Year 2023, Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.
Why Work for Us?
Hybrid Working Environment - 3 days work from home per week Option to work 30 days every six months fully remote from anywhere in the world Celebrate your birthday with a paid day off A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing. Fully paid health insurance Regular Social Activities with office drinks and food on us Recruitment referral bonus Smart Casual dress code Modern office in Grafton complete with pool table, table tennis, PS5, Coffee machines etc
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Delivery:
Own the end-to-end execution of the support enablement curriculum and learning journey, including all on-demand material and live session components Run onboarding for every new support hire: product knowledge, troubleshooting, case handling, communication, and tool proficiency Build and execute tailored training for tools, skills, important process and product updates, and product knowledge on an ongoing basis Develop and deliver engaging, interactive training sessions, courses, workshops, and webinars grounded in adult learning principles Monitor learner progress, evaluate assignments, score assessments, and give feedback to individuals and team leads
Development :
Create, update, and maintain high-quality enablement materials: presentations, guides, videos, courses, assessments, practice exercises and scenarios, and job aids Serve as a consulting subject matter expert on the challenges and opportunities facing the support organization
Support Team Success:
Facilitate regular check-ins with managers to track progress against ramp and proficiency Use ticket trends, call/ticket shadowing, QA findings, and escalation patterns to find skill and knowledge gaps and build targeted training to close them Define success markers and ideal learning journeys for different support roles and experience levels
Documentation and Reporting:
Keep clear records of enablement activities, learner progress, and engagement in the LMS Report and connect training to outcomes such as handle time, CSAT, escalation rates, ticket resolution, and ramp time
Education and Experience:
2+ years of experience in dedicated team enablement or support analyst role 1+ years SaaS industry experience with a demonstrated ability to translate product capabilities into effective training Demonstrable knowledge of B2B Customer Support team roles 1-2 years curriculum/training design experience; you have built or contributed to programs with structure and a clear learning objective